Infosys: Channel Profile & Services

Infosys is a global technology services company providing clients with a comprehensive portfolio of digital and consulting solutions for enterprise IT environments.

Four decades after its launch, Infosys is a recognized leader in multiple solution areas, including data and analytics, software development, and enterprise application management. The enterprise IT partner has more than 310,000 employees across 50 countries, serving thousands of clients worldwide. Infosys continues to expand its solutions to meet today’s challenges with the latest thinking and emerging technologies.

This profile looks at Infosys services and solutions, target markets, user opinion, industry recognition, current financial position, and historical background for potential channel partners to evaluate.

Table Of Contents

1. Infosys Solutions and Specialties
2. Target Markets
3. Industry Recognition and Reviews
4. Alliances and Ecosystems
5. Infosys Competitors
6. Infosys: Company Background

Infosys Solutions and Specialties

Infosys has an immense portfolio covering 28 different solutions, from digital experiences to startup technologies and business application management. This section dives deeper into how the enterprise vendor approaches a handful of critical organizational challenges today.

Application and Software Development Services

The proliferation of software used for IT infrastructure worldwide means a competitive advantage for organizations that can make the most of the software development lifecycle (SDLC). 

Infosys’ Application Development and Maintenance (ADM) services cover Agile and DevOps methods, artificial intelligence (AI), enterprise applications, and mainframe modernization. Clients’ options for services include:

• Application Development: Leverage the Infosys Global Agile methodology.
• Application Maintenance and Support: AI-based automation platform.
• Domain-Specific Consulting: Define strategy, realize value, and execute operations.
• Technology Consulting: Architecture, design, and advisory services.
• Open Source: Development and migration of open source software components.

Software developers have a number of end-to-end application development and management solutions to consider between these services.

Also read: MSPs Are Turning Software Into New Services – As We Predicted 

Business Process Outsourcing Services

The Infosys Business Process Management (BPM) division includes more than 50,000 personnel working from 35 delivery centers across 14 countries to help clients manage almost every aspect of modern business management. In all, organizations can choose from thirteen different BPM service branches:

Service	Description
Customer	Service desk, contact center, and customer support.
Finance & Accounting	Enterprise reporting, digital finance, and tax support.
Human Resources	Benefits administration and outsourcing for payroll and recruiting.
Legal Process	Contract analysis and management, eDiscovery, and research.
Sales & Fulfillment	Pre- and post-sales, supply chain, and managed logistics.
Annotation	AI and ML models for text, images, audio, video, and sensor data.
Learning	Curated content and instruction delivered for training workforces.
Sourcing & Procurement	Category plans, supplier relationships, and spend analytics.
BPM Analytics	Analytics-as-a-Service; analytics for web, social, and embedded.
Digital Interactive	Digital marketing, content, and e-commerce.
Business Transformation	Process re-engineering and Global Business Services (GBS).
Robotic Process Automation	Advisory, pilot, Proof of Concept, delivery, and bot support.
Geospatial Data	Spatial data analysis and management, and project management.

The BPM unit has served over 220 clients to help innovate, accelerate, and assure critical business components for two decades.

Read more: Best Managed Service Provider (MSP) Tools

Consulting Services for the C-Suite

Targeting company C-suites, Infosys Consulting Services include advisory solutions for supply chains, operations, AI, automation, digital infrastructure, talent, and enterprise resource planning (ERP).

The company’s CIO Advisory service addresses IT environment architecture, tools, and strategy to manage governance, risk, security, and business impact issues. Infosys’ digital experts also offer clients transformation capabilities for e-commerce, mobile, social, and campaign management.

The Consulting Services unit currently includes over 3,000 consultants in 19 countries, with global hubs in Sydney, Singapore, Bangalore, Zurich, London, New York, Chicago, Houston, Atlanta, Seattle, and San Francisco.

Developing Next-Generation Technologies

The Infosys Center for Emerging Technology Solutions (iCETS) is the enterprise vendor’s incubator for next-generation services like deep learning, computer vision, extended reality, blockchain systems, and advanced analytics. Through the company’s Living Labs program, clients can work with professionals to leverage expertise in product design, experimentation, and instilling innovation and emerging technologies into the company culture. 

Organizations interested in connecting with startups can also connect to innovative service providers via the Infosys Innovation Network (IIN). Working with a global ecosystem of colleges, incubators, and VC firms, Infosys can help clients find and partner with niche startups.

Also read: Innovative Insider & Channel Communities

Enterprise Application Services

With most enterprise organizations using SAP, Oracle, Microsoft Cloud Business, or Salesforce for data and resource management, Infosys offers specialized services to address each.

• SAP: Ariba, analytics, CX, S/4HANA, SuccessFactors, and SAP on AWS and Azure.
• Oracle Cloud: Analytics, CX, ERP, EPM, HCM, IaaS, PaaS, and SCM.
• Microsoft: Azure, digital workplace, and business application services.
• Salesforce: Smart dev, code coverage, customer advocacy, and sandbox manager.

Part of the company’s Salesforce solutions includes Infosys Channel Partner for a complete partner lifecycle management application. Infosys consultants specializing in partner relationship management (PRM) cover important milestones for channel partners, including onboarding, collaboration, demand generation, quotes, and incentive management.

Infosys Platforms

In addition to Infosys’ long line of services, the enterprise channel partner also has ten platforms for client software solutions. EdgeVerve Systems and Panaya solutions are available separately, but the remaining platforms sit under the Infosys brand umbrella.

EdgeVerve Systems

EdgeVerve Systems is a notable Infosys subsidiary dedicated to developing software for automation, banking, document processing, and supply chain management. Available on-premises or in cloud IT environments, the EdgeVerve software stack includes Finacle for digital banking management and XtractEdge (formerly Nia) for AI-powered document and contract analysis.

Panaya

Panaya is a change intelligence vendor specializing in testing and management solutions for SAP, Oracle, and Salesforce infrastructure. The cloud-based company offers automation efficiencies by analyzing configuration changes and impacts. With Panaya Test Dynamix, clients can conduct functional testing to minimize ERP-linked risks for all three enterprise platforms.

With its partner ecosystem, Panaya’s channel partners include recognized vendors in consulting and system integration, including Atos, DXC Technology, NEC, Worksoft, and Atlassian.

Other Platforms

• Live Enterprise Suite: Secure, compliant multi-cloud management platform.
• Cortex: AI-powered customer engagement platform for contact centers.
• Equinox: Commerce and marketing platform for optimizing digital experiences.
• Wingspan: Training and learning platform for client personnel and stakeholders.
• HELIX: Healthcare services management for payments and provider lifecycles.
• Meridian: Platform enabling interactive, remote-first digital experiences.

Read more: Top Cloud & Application Migrations Tool

Infosys Cobalt

Infosys Cobalt offers clients access to more than 300 industry cloud solution blueprints and 35,000 cloud assets to cover all cloud needs. The Cobalt platform is extensive, including several previously mentioned capabilities, for hybrid cloud environments, digital transformation management, and business solutions.

Cobalt covers data, security, and testing services for public and private cloud infrastructure and software programs like Meridian, Wingspan, and XtractEdge to aid in transformation. As interoperability is critical nowadays, the Cobalt partner ecosystem includes AWS, Cisco, Cohesity, Microsoft, MongoDB, Nutanix, Red Hat, Salesforce, and Tableau.

Target Markets

Infosys offers services to over 25 industries, including:

• Aerospace, defense, education, healthcare, public sector, and utilities
• Agriculture, mining, oil and gas, life sciences, and waste management
• Consumer packaged goods, logistics and distribution, and retail
• Financial services, insurance, and private equity
• Engineering procurement, high technology, and professional services
• Telecommunications, media, and entertainment

Industry Recognition and Reviews

The Forrester Wave

Industry Report	When	What
Data Management Service Providers	Q4 2021	Leader
Microsoft Business Applications Services	Q4 2021	Leader
Application Modernization and Migration Services	Q3 2021	Leader
Commerce Services	Q1 2021	Strong Performer
Digital Process Automation Service Providers	Q3 2020	Leader

Gartner Magic Quadrant and Peer Insights

Industry Report	When	What
Outsource Digital Workplace Services	2022	Challenger
Data and Analytics Service Providers	2021	Leader
Oracle Cloud Application Services	2021	Leader
SAP S/4HANA Application Services, Worldwide	2021	Challenger
IT Services for Communications Service Providers	2020	Leader

Infosys holds more than 400 client reviews with an average score of 4.7 / 5 stars across 17 solution categories on Gartner Peer Insights, including:

• CRM and Customer Experience Implementation Services
• Data Center Outsourcing and Hybrid Infrastructure Managed Services
• Application Testing Services and Custom Software Development Services
• Public Cloud IT Transformation Services
• Digital Banking Platforms and Digital Commerce

In customer reviews, clients highlight the company’s portfolio of solutions, quality of software platforms, reliability in service delivery, and the collaborative approach of personnel.

IDC MarketScape

Industry Report	When	What
Worldwide Artificial Intelligence Services	2021	Leader
Worldwide Microsoft Implementation Services	2021	Leader
Worldwide Managed Multi-Cloud Services	2021	Leader
Worldwide Smart Manufacturing Service Providers	2021	Leader
APAC Managed Cloud Services	2021	Leader

Alliances and Ecosystems

Infosys maintains partnerships with over 80 leading technology companies to develop curated solutions for clients. Notable channel partner alliances include:

Adobe Blue Prism BMC Software CA Technologies Cloudera Google Hitachi Vantara HPE

Informatica Mulesoft Nokia NTT Nutanix OpenText Oracle PTC

ServiceNow Snowflake Talend Teradata TIBCO UiPath VMware WorkFusion

Infosys Competitors

• Accenture
• Capgemini
• CGI
• Cognizant
• Deloitte
• HCL Technologies
• IBM
• Tata Consultancy Services
• Tech Mahindra
• Wipro

Also read: Best RMM Software | Remote Monitoring & Management Tools

Infosys: Company Background

In July 1981, seven engineers from Patni Computer Systems launched Infosys Consulting in Pune, Maharashtra, India. Today, Infosys has offices in over 50 countries supporting 1,700 clients with a workforce of 314,000 employees worldwide.

Growth, Acquisitions, and Financials

The budding firm would move to Bangalore two years later and move into the North American market with offices in Boston in 1987 and Toronto in 1997. Infosys expanded its US presence by the new millennium while establishing offices in Europe and Australia. In the 2000s, the company would continue to grow and reach over $1 billion in profit and 100,000 employees in 2009.

Notable Acquisitions

• Expert Information Services: Australian IT service provider in 2003.
• McCamish Systems: US insurance and financial services provider in 2009.
• Lodestone Holding AG: Swiss management consultancy in 2012.
• Panaya: Israeli automation technology company in 2015.
• Skava: US digital experience solutions provider in 2015.
• Stater NV: Dutch mortgage services company in 2019.

In 1999, Infosys became the first Indian company listed on the NASDAQ stock exchange before transitioning to the NYSE in 2012 under the ticker INFY. For the fiscal year ending in 2021, the company reported almost $13.6 billion in annual revenue from over 1,700 clients.

Read more: The Channel Outlook for 2022: Get Ready for Major Change