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Tech Mahindra is a multinational technology services company and one of India’s most prominent IT vendors, specializing in IT consulting, digital transformation, engineering, and business process management. With over three decades of experience, Tech Mahindra has a comprehensive stack for increasingly complex IT environments and systems. The enterprise channel partner has an extensive ecosystem for […]
Tech Mahindra is a multinational technology services company and one of India’s most prominent IT vendors, specializing in IT consulting, digital transformation, engineering, and business process management.
With over three decades of experience, Tech Mahindra has a comprehensive stack for increasingly complex IT environments and systems. The enterprise channel partner has an extensive ecosystem for critical segments like design and experience, cybersecurity, and hybrid infrastructure. It’s as close to a one-stop-shop partner as imaginable.
This profile looks at TechM services and solutions, target markets, user opinion, industry recognition, current financial position, and company background for potential channel partners to evaluate.
Like most tenured enterprise partners today, Tech Mahindra’s approach to working with clients centers on digital transformation. The company’s latest approach – dubbed NXT.NOW – touches on the importance of defining industry changes, developing sustainable systems and processes, and optimizing performance for business operations.
With a deep technology and advisory services portfolio, TechM helps clients embrace the future with emerging solutions for data analytics, artificial intelligence (AI), blockchain systems, 5G, and cloud infrastructure. In all, the vendor lists 18 different service offerings.
Building Hybrid Infrastructure Environments
With the rise of increasingly complex infrastructure, Tech Mahindra offers a range of consulting, design, and managed service solutions across five areas:
Data Center: Managed services, modernization, strategy, assessment, and consulting.
Digital Workplace: Service desk support, messaging, collaboration, and hybrid workspaces.
Enterprise Network: Unified communications, connectivity, and network transformation.
Enterprise Security: Services to assess vulnerability, detect threats, respond, and recover.
The company offers a comprehensive set of cloud services, including data analytics, cloud-native engineering, networking, and application-specific solutions for SAP and Oracle. Clients might also consider a handful of cloud-managed services ranging from Infrastructure as Code (IaC) to AI insights and compliance management.
TechM’s Infrastructure & Cloud Services unit of 6,200 trained and certified professionals support over 250 global clients and 320,000 end users.
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An infographic showing TechM’s suite of services for digital workplaces.
Designing Optimal Experiences
With the look and feel of digital solutions more critical than ever, the enterprise vendor made four strategic acquisitions and has a whole stack of experience and design services for clients. Tech Mahindra’s Experience Design Services covers consulting, research, testing, packaging, content, and commerce across a dozen solutions.
In 2020, the company launched Stella, a strategic framework for developing and delivering optimal brand experiences. By leveraging behavioral experience insights and CRM data across channels, Stella aims to accelerate e-commerce processes.
Domain-specific partners for this unit include 60 other companies in the design and experience space, including Acquia, Avalara, Bloomreach, BigCommerce, commercetools, Elastic Path, Fluent Commerce, PayPal, Mirakl, Shopify Plus, Sitecore, and VTEX.
A leader in engineering services, Tech Mahindra offers engineering solutions for system performance, communication service providers, and integrated engineering. Performance Engineering covers all phases of the software development lifecycle (SDLC), including quality assurance, database and application performance management, and proven industry tools.
With interoperability driving customer choices, TechM’s Integrated Engineering unit works with clients to make products ecosystem-ready and develop the needed visibility and predictability for critical operations. This expertise also tracks in Communications Engineering, where the company offers customized and tested products for the spectrum of telecommunication network hardware and software.
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An infographic showing the company’s approach to 5G network technology.
Outsourcing Business Processes
Tech Mahindra’s Business Process Services (BPS) team is one of the company’s largest, with over 50 delivery centers supporting a workforce of 78,000 associates. With the BPS portfolio, clients can choose from a handful of services for front and back-office processes, including:
Work@Home: Remote employees, collaboration, and digital workforce infrastructure.
Digital CX Management: CX, marketing, smart ops, automation, and loyalty management.
Service Desk: Consolidation, SLA analytics, virtual agents, and bot process automation (RPA).
Automation: Intelligent processing with conversational AI and agent virtualization.
Analytics: Business intelligence, big data, and granular insights into business processes.
Digital TAC: Modern technical assistance center with omnichannel and predictive support.
Digital Marketing: Customer insights, agile prototyping, and digital strategy services.
In addition to these services, the enterprise vendor has 22 BPS alliances with vertical and horizontal partners to help clients outsource essential business processes.
After a year of increasing ransomware attacks, enterprise organizations are looking for solutions to bolster their risk posture and resiliency to advanced threats. Tech Mahindra serves more than 160 large enterprise clients in 50 countries with a comprehensive stack of advisory, implementation, and managed security services.
The company splits its cybersecurity services across 13 solutions categories, including coverage for threat management, data security, risk analytics, compliance, and identity and access management (IAM). Other notable security services include third-party risk management (TPRM), ERP security, and application security (DevSecOps).
TechM’s partner ecosystem for cybersecurity is extensive, with over 90 security original equipment manufacturers (OEM) and managed security service providers (MSSP), including:
Check Point Crowdstrike CyberArk F5 Forcepoint McAfee
Okta Micro Focus Palo Alto Networks Qualys Radware Sonic Wall
Tech Mahindra offers its solution stack to clients in at least a dozen industry segments, from traditional to emerging industries. The company’s clientele and market segments of expertise currently include:
Communications, media, entertainment, and high technology
Financial services, banking, insurance, and professional services
Manufacturing, retail, and consumer goods
Public sector, government agencies, and healthcare life sciences
Travel, transportation, hospitality, and logistics
Utilities, energy, oil, and gas
Innovation and Research
With the breadth of IT solutions, research and development are a TechM priority. The enterprise vendor’s vision focuses on the future of smart machine development and honing AI-based models for commercial processes.
TechM’s network of Makers Labs includes six between China, Germany, India, Japan, the United States, and the United Kingdom, with one more on the way in Australia. In addition to AI and machine learning (ML), these labs focus on design thinking, IoT, robotics, extended reality, and quantum computing.
A group of TechM associates at one of the company’s Makers Labs.
Tech Mahindra holds almost 200 client reviews with an average score of 4.4 / 5 stars across 16 solution categories on Gartner Peer Insights, including:
Data Center Outsourcing and Hybrid Infrastructure Managed Services
CRM and Customer Experience Implementation Services
Application Testing Services and Mobile ATS
Public Cloud IT Transformation Services
Security Consulting Services
Managed IoT Connectivity Services
In customer reviews, clients highlight value for services, level of communication, quality of managed services, and extended resources.
Tech Mahindra has a robust partner ecosystem to deliver clients the latest technologies and solutions in the always-changing digital transformation game. The enterprise vendor lists over 100 partners in all, including BPS-specific alliance partners for managing horizontal and vertical business processes.
Featured Partners
AWS, BMC, Cisco, Dell EMC, Google Cloud, HPE, IBM, Microsoft, Oracle, Pega, SAP, ServiceNow, SFDC, and VMware.
Horizontal BPS
Avaamo, Celonis, Emagia, GEP, Ivalua, LivePerson, LogMeIn, One Network, Signavio, Talisma, ThoughSpot, Trintech, Uniphore, yellow.ai, and Zoho.
Vertical BPS
Candela Labs, Capillary, in10s, Newgen, Qualco, and SEW.
Other Notable Partners
Adobe, Apigee, AppDynamics, Blue Yonder, Boomi, Citrix, Cohesity, Cloudera, Commvault, Dassault, Denodo, Dynatrace, Huawei, Informatica, Intel, Juniper, Magento, MetricStream, MuleSoft, NetApp, PTC, QlikTech, Red Hat, SAS, Siemens, SnapLogic, Software AG, Splunk, Symantec, Tableau, Talend, Teradata, and Yahoo.
Tech Mahindra’s parent company, the Mahindra Group, is a federation of over 150 companies and 250,000 employees spanning 22 industry segments. Founded as Mahindra & Mahindra (M&M) in 1945 by two brothers, the Indian company started in the steel trade before moving into automotive manufacturing and vehicle parts in 1947.
The Mahindra Group Logo.
The Rise of Tech Mahindra
Tech Mahindra today is the history of two companies, Mahindra British Telecom (MBT) in 1986 and Satyam Computer Services in 1987. Almost four decades after entering the automotive market, M&M and British Telecom joined to start what would officially become Tech Mahindra in 2006.
Satyam would become one of India’s top IT companies by the 2000s before a corporate scandal erupted in 2008. Revelations of accounting falsification and fraud led to a swift response from partners and financial institutions, and a valuable opportunity for TechM.
With over 50,000 employees and a billion in revenues, Satyam would join Tech Mahindra and take the name Mahindra Satyam in 2013. The new entity would become India’s fifth-largest IT company (only behind HCL, Infosys, Wipro, and TCS).
Growth, Acquisitions, and Finances
Since the merger of Satyam and TechM, the enterprise vendor has made several acquisitions to reinforce client needs for modern IT environments. The company has over two dozen acquisitions in all, with a frenzy in the last few years:
2017: SOFGEN Holdings; HCI Group
2019: The Born Agency; Mad*Pow; Dynacommerce; Zen3 Infosolutions
For the fiscal year ending in March 2021, Tech Mahindra reported annual revenue of $5.1 billion with almost $600 million in profit. In 2022, the company has more than 145,000 associates working in 90 countries with nearly 1,2000 clients.
Company leaders hold hands after the official merger of Satyam and TechM in 2013.
Sam Ingalls is an award-winning writer and researcher covering enterprise technology, cybersecurity, data centers, and IT trends, for eSecurity Planet, TechRepublic, ServerWatch, Webopedia, and Channel Insider.
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