Recent Articles
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ACS Launches Managed Service Platform for Microsoft Exchange
Affiliated Computer Services launched April 6 a managed services platform for Microsoft Exchange 2003 and Exchange 2007. ACS’ SolutionOne is designed for businesses that use MS Exchange as their e-mail service, allowing ACS to manage the deployment and support of the product. The managed services offering also integrates ACS’ data centers and professionals’ expertise on…
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Vendor vs. VAR: Who Owns the Customer
One of the more contentious issues in the channel is over software license renewals because it cuts to the heart of the battle over who owns the customer: the vendor or the solution provider. Many solution providers feel strongly that the license renewal process should belong to them because it’s a tactical opportunity to have…
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BMC Adds Service Request Catalog
BMC Software on April 16 aims to bring a greater level of self-service and automation to the IT help desk when it releases its new service request management offering. The new SRM offering uses BMC’s Remedy Action Request System for its foundation and leverages data from its Atrium Configuration Management Database to reduce the cost…
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IBM Aims System i Servers at Small Companies
CAMBRIDGE, Mass.—IBM is looking to use its System i platform to get a foothold among the smallest of businesses, a market traditionally dominated by x86 servers running Microsoft Windows applications. At an event here April 10, IBM officials, along with a number of customers and partners, unveiled two new entry-level System i servers—both of which…
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LSI Broadens Disk Array Options for VARs
Chip maker LSI Logic has introduced a new controller and board designed to work with both Serial Attached SCSI and Serial ATA storage infrastructures, opening the door for VARs to experiment with SAS systems or easily migrate to such systems. LSI said that its internal-connect MegaRAID SAS controllers eliminate the need to design SATA-only infrastructures.…
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How to Tackle the IT Skill Shortage
Cisco Systems told channel partners the week of April 2 that it would help them tackle one of their most vexing problems—finding skilled IT workers. Among other initiatives, the vendor is considering creating a portal for sharing with partners the resumes of candidates for jobs at Cisco. Meanwhile, a bill was being introduced in the…
