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  • Building an MSSP Team

    Managed service providers (MSPs) looking to enter the security space face a difficult task: They need to establish a completely new team in addition to existing personnel. And those resources require different skill sets from traditional IT services. So how should MSPs go about building a security practice and establishing a managed security services provider…

  • How MSPs and MSSPs Can Attract Talent Despite IT Skills Shortage

    It wasn’t long ago that when a job vacancy came up, you placed an ad in a newspaper or industry magazine, received a bunch of résumés, interviewed the best candidates, and hired someone—all within a few weeks. These days, it is not so simple. Job sites and job apps are everywhere. Far from making things…

  • MSP Clients Are Unhappy. Here’s Why and What To Do.

    The overwhelming majority of MSP customers are so frustrated with their managed service provider (MSP) that they’re looking to replace them within the next year, according to a new report from CloudBolt Software. With 80% of companies shopping for a new MSP, the report cited two trends for the widespread dissatisfaction: Organizations are building increasingly…

  • Competitors and Collaborators: The Alliance of Channel Women Enters 12th Year

    A group formed to boost the presence of women in the channel is entering its 12th year with a new president at the helm. The Alliance of Channel Women (ACW) was formed “with a mission to increase education, networking, and build advocacy for women in the channel,” says Cassie Jeppson, who in addition to the…

  • CompTIA’s Long-Term Solution for the Cybersecurity Skills Gap

    Here’s a great example of a trade association planning for the long-term growth of its industry, namely the computer technology industry. Earlier this year, CompTIA – the Computer Technology Industry Association – launched its National Career and Technical Education (CTE) Advisory Council, featuring representatives from all 50 United States, the District of Columbia, and Puerto…

  • Great Resignation Wave Will Hit Channel Hard

    With more individuals being asked to return to the office on at least a part-time basis many people are opting to quit. Known as the Great Resignation, a survey of 30,000 people conducted by Microsoft suggests 40% the global workforce considering leaving their employer this year. Last April nearly 4 million people, or 2.8% of the…