Recent Articles
-
What Top Technologies IT Leaders Want From Solution Providers in 2025
IT leaders reveal top technology demands for 2025, highlighting sustainability, cybersecurity, and innovation as key priorities for solution providers.
-
MSPs’ Guide to Building an AI Strategy
Read about how MSPs can thrive in the AI revolution by building foolproof AI strategy through valuable insights, practical advice and more.
-
What is Partner Relationship Management (PRM) and Why Is It Important?
With a growing channel ecosystem, partner relationship management (PRM) is a software solution that gives channel program operators many tools they can use to optimize relationships and results with indirect sales partners. While customer relationship management (CRM) enables the customer sales lifecycle, PRM simplifies channel partner management by automating several standard vendor-partner processes. Partner relationship…
-
Analytics Emerges as a Means to an AI Solution’s End
Most advanced analytics applications today rely on statistical models to project an outcome based on all the data currently available. While not always 100 percent accurate, those models provide much higher degrees of certainty than previous generations of enterprise applications. Now, however, vendors are embedding machine and deep-learning algorithms into applications that promise to transform…
-
A Delighted, Satisfied Customer Is the Channel’s Goal
By Larry Walsh “Delighted” and “technology” aren’t words that naturally go together. Yet the technology market has adopted a goal of ensuring that customers are delighted with their technology experiences. Customers no longer want collections of hardware, software and services they have to cobble together to facilitate processes; they want systems that produce superior outcomes.…
-
MSPs Can Play a Bigger Role in Disaster Recovery
Disaster recovery and MSPs MSPs Can Play a Bigger Role in Disaster Recovery Only 45 percent of IT pros think their company is very prepared to recover from a disaster, but managed service providers can help them implement DR plans. DR Disconnect 68% of C-Level executives surveyed believe their organization is “very prepared” to recover…
