While software is crucial to the survival of most solution providers, there’s a great deal of room for improvement in how software licenses are managed.
Almost three out of four (73%) producers claim their pricing and licensing policies are effective. Yet 51% of those surveyed admit they don’t track customer use, and 45% don’t audit customer use. Another 55% admit they don’t have technology in place to track customer use, and 42% concede their customers have challenges determining which software products they’re entitled to use.
A full 81% of enterprises said managing software licenses is important, with 74% citing the need to reduce software costs and 71% pointing to the need to comply with software licensing terms.
More than half of providers (56%) have changed their licensing and pricing models in the last six months. A total of 70% say they plan to make changes in the next two years. The top three reasons for change are to generate more revenue, respond to competitive dynamics and improve relations with customers.
Just over two-fifths (43%) report that perpetual licenses contribute half or more of their revenue. Many providers are moving toward consumption-based models (42%) and subscription/term licenses (30%).
More than a third (36%) say less than half their applications are delivered as traditional installed software.
Device-based (19%) and site-based models (17%) were cited most often, followed by named-user and token-based models, tied at 13% each. A full 78% of software providers say they don’t use tokens. Another 63% don’t use a named-user model, while 52% say they don’t support a site model and 43% don’t support a device model.
The rise of mobile computing (55%) was cited as a primary driver, followed by cloud computing (49%); virtualization (47%) and software-as-a-service (46%) technology.
Network licensing is most commonly used, at 36%, followed by serial numbers and node locks (tied at 29% each). Internet licensing was cited by 27%.
A full 81% of enterprises cited network licensing as their preferred method of software licensing, followed by product activation (69%) and trust-based licensing (44%). Less preferred are dongles (82%), serial numbers (62%) and automated monitoring (50%).
The biggest shift will be to Internet licensing, according to 36%, followed by network licensing (27%) and automated monitoring (16%).