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The latest version of LogMeIn Rescue, LogMeIn’s remote support
offering, introduces mobile device configuration capabilities to
troubleshoot and secure smart devices in the field. Designed for mobile
operators, customer care organizations and IT help desks, Rescue
provides a single, Web-based tool for remotely supporting tablets,
smartphones and computers running iOS, Android, BlackBerry, Symbian,
Windows, Windows Mobile, and Mac OS X.

The platform is designed to help IT departments simplify support of
customers’ and employees’ smart devices–connect to them, solve
problems, push configuration settings and secure remote devices
anywhere with an Internet connection. The update allows users to
remotely configure iOS and Android connectivity settings, including
WiFi network setup and Access Point Name (APN) settings, and remotely
configure device permissions and push device pass code settings for
iPhones and iPads.

"The new Rescue release was designed with direct input from some of
the world’s largest operators and mobile device OEMs and has been
successfully tested by thousands of customer care organizations and IT
help desks," said Lee Weiner, LogMeIn’s vice president of support
products. "While specific conditions vary across these audiences, all
of them are looking to empower their teams to quickly support a growing
number of people carrying increasingly sophisticated devices. The
result is a release that simplifies support for iOS and Android
devices, and makes it easier for help-desk staff to better serve
increasingly empowered customers and employees."

The update also lets businesses create customized iOS help desk or
self-help shortcut app icons–an SOS button on the device–giving iPad
and iPhone users the ability to directly connect to quick help guides
or Web chat through a single touch, and initiate mobile and computer
support sessions in a single click through the introduction of a new
desktop app version of the LogMeIn Rescue Tech Console, a browser-less
means of using all of Rescue’s Web-based capabilities.

"According to recent research, nearly 1 billion smartphones are
expected to ship globally by 2015. As smartphone devices proliferate
the enterprise, by either corporate- or employee-liable purchase,
companies want to take advantage of the fact that employees can be
productive from anywhere," said Stacy Crook, senior analyst of mobile
enterprise research at IT analytics firm IDC. "Support tools that
address these new mobile challenges and opportunities in the help desk
will have a direct impact on customer care as they enhance
productivity, satisfy new employee demands and provide a seamless
mobility experience."