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The president and CEO of small business finance software company Intuit, Brad Smith, apologized to Intuit’s customers in the form of a company blog post, promising to earn back their trust following a widespread service failure earlier in the week. Smith said he hopes to earn back the trust of the businesses that employ his company’s services.

Following a routine maintenance procedure Tuesday night, an accidental power failure during that procedure affected both the company’s primary and backup systems, taking a number of Intuit Websites and services offline. The outage lasted until Thursday for some customers, when Intuit sites, including TurboTax Online, QuickBooks Online, Quicken and QuickBase, were brought back online.

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