Recent Articles
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Procurement Is the Next Outsourcing Target
Business process outsourcing has cut a wide channel through traditional human resources departments, financial and accounting operations, and customer relationship management departments. Now, another business function has surfaced as a candidate for outsourcing: procurement. A number of recent outsourcing contracts cover this area. Affiliated Computer Services Inc.’s portion of Walt Disney Co.’s $1.3 billion outsourcing…
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Sales Model Sabotages CA’s SMB Plan
CA’s new SMB initiative reminds me of the old saying, “What if you threw a party and nobody came?” The Islandia, N.Y.-based company has put together some data-protection bundles that that should have VARs salivating because they are easy-to-deploy technology that addresses serious business needs. The SMB (small and midsize business) suites include anti-virus, data…
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VARs Turn Up the Heat on Small-Businsess CRM
CRM sales in the small and midsize business market is exploding. This is good news for VARs. Enterprise-level customer relationship management vendors, as well as pure mid-market plays, are slugging it out to capture their piece of this pie with various versions of their CRM suites, making their application offerings more affordable and more easily…
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Channel Finds Relief in Microsoft Promise
Microsoft’s decision to protect its channel partners and ISVs against any potential intellectual-property disputes won’t radically improve its market or credibility. But if it had not stepped done so, both channel partners and end users would have become increasingly uncomfortable using products from a company whose products are so obvious a target. “This is very…
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Microsoft’s Turn in the Indemnification Mill
Microsoft has been beating the drum for quite a while now about how much safer its intellectual property foundation is compared with scary, scary Linux. Oh, please. Even Open Source Risk Management‘s Dan Ravicher, the guy who wrote up the Linux patent study showing that Linux “potentially” violated 283 software patents, thinks “Microsoft is up…