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In the first episode of Channel Insider: Partner POV, Marcial Velez, CEO of Xperteks, joins Katie Bavoso to explain the difference between a managed service provider (MSP) and a “digital janitor” — and how solution providers can evolve from the latter into a true MSP.

Velez also shares some of his success stories and his tips on how and why MSPs should prioritize using nurture methodologies. Plus, he and Katie have some fun reminiscing about the early days of managed services, when Apple products and Mac OS were brand new frontiers for many businesses and their IT teams.