00:00:07:12 - 00:00:08:20 Hey, Channel Insiders. 00:00:08:20 - 00:00:11:21 I'm Katie Bavoso for Partner POV ON-SITE 00:00:11:21 - 00:00:14:17 at Scale Computing Platform//2025, 00:00:14:17 - 00:00:16:11 in Las Vegas, Nevada. 00:00:16:11 - 00:00:19:10 I'm joined today by many IT innovators 00:00:19:10 - 00:00:21:06 and leaders from across the globe, 00:00:21:06 - 00:00:24:02 including these two gentlemen joining me right now. 00:00:24:02 - 00:00:26:01 We have João Vitor Camargo– 00:00:26:01 - 00:00:28:10 he is from Servix, the pre-sales engineer there.
00:00:28:10 - 00:00:29:08 Welcome to you. 00:00:29:08 - 00:00:31:06 Thank you, Katie. It's nice to be here. 00:00:31:06 - 00:00:32:22 Nice to have you here. Thank you so much. 00:00:32:22 - 00:00:36:00 And you are actually joined by Humberto Dalmaz 00:00:36:00 - 00:00:38:19 IT manager of Brado, a Servix customer. 00:00:38:19 - 00:00:39:10 Welcome. 00:00:39:10 - 00:00:40:11 Yes. Thank you, Katie. 00:00:40:11 - 00:00:41:12 You're actually going to answer 00:00:41:12 - 00:00:42:14 our first question today.
00:00:42:14 - 00:00:45:17 As I understand it, Servix was able to help you solve 00:00:45:17 - 00:00:49:15 a complicated transportation issue in a rather remote area. 00:00:49:15 - 00:00:52:01 Can you walk me through what that challenge was 00:00:52:01 - 00:00:53:19 and how was Servix able to help you? 00:00:53:19 - 00:00:56:13 Yes, we had three problems then: 00:00:56:13 - 00:01:00:02 no data backup, no hardware failover 00:01:00:02 - 00:01:03:01 and very old equipment.
00:01:03:01 - 00:01:04:20 Resiliency was a problem, too. 00:01:04:20 - 00:01:07:15 And Servix helped us implement 00:01:07:15 - 00:01:10:03 edge computing with simplicity 00:01:10:03 - 00:01:12:11 and without interrupting the business. 00:01:12:11 - 00:01:14:14 The Scale (Computing) technology is very robust. 00:01:14:14 - 00:01:16:02 For example, this morning, 00:01:16:02 - 00:01:17:13 we had a system problem. 00:01:17:13 - 00:01:21:19 but in minutes we rolled the snapshot back, 00:01:21:19 - 00:01:24:08 and the system was operating again.
00:01:24:08 - 00:01:27:23 In effect, Scale's snapshot saved us. 00:01:27:23 - 00:01:29:10 That's wonderful news. 00:01:29:10 - 00:01:31:03 Let's have you build on that for us, João. 00:01:31:03 - 00:01:35:06 Now, how was Scale Computing able to help you with that experience? 00:01:35:06 - 00:01:37:07 So in Brado’s case, 00:01:37:07 - 00:01:40:04 we have a very remote location. 00:01:40:04 - 00:01:41:17 It's really a remote location. 00:01:41:17 - 00:01:44:08 We have some energy problems 00:01:44:08 - 00:01:48:09 from the government that can switch the power off.
00:01:48:09 - 00:01:51:12 And we needed a solution that was simple, 00:01:51:12 - 00:01:53:23 easy to manage, and resilient. 00:01:53:23 - 00:01:57:22 So, our solution was a cluster of Scale (Computing) NUCs. 00:01:57:22 - 00:02:01:17 So we could deliver anywhere 00:02:01:17 - 00:02:05:13 a full cluster of hyperconverged infrastructure 00:02:05:13 - 00:02:08:04 and be easy to manage. 00:02:08:04 - 00:02:12:09 So from Brado’s case, they started with one cluster 00:02:12:09 - 00:02:15:14 and now they have two clusters around the country.
00:02:15:14 - 00:02:18:19 Humberto, how did that experience help you at Brado 00:02:18:19 - 00:02:21:23 deepen your relationship with Servix? 00:02:21:23 - 00:02:25:20 I think for us, the close partners are very important. 00:02:25:20 - 00:02:28:00 In this case, Servix and Scale (Computing). 00:02:28:09 - 00:02:31:05 They’re always ready to help us. 00:02:31:05 - 00:02:33:04 And final question today for you, João, 00:02:33:04 - 00:02:36:16 what is Servix’s experience as a Scale Computing partner?
00:02:36:16 - 00:02:38:22 Generally, what is it like to partner with them for you? 00:02:38:22 - 00:02:41:06 It's nothing short of great. 00:02:41:06 - 00:02:44:13 Scale (Computing) is a computing technology enterprise, 00:02:44:13 - 00:02:47:01 but we really like the human side of it. 00:02:47:01 - 00:02:50:19 So it's not just a case by case report. 00:02:50:19 - 00:02:53:10 We have a lot of communication 00:02:53:10 - 00:02:55:13 with everything on Scale (Computing).
00:02:55:13 - 00:02:58:09 We have a great experience with Scale (Computing) support. 00:02:58:09 - 00:03:03:01 So every now and then, we have a support case about questions we have. 00:03:03:01 - 00:03:08:01 And not only is the team very fast to answer back to us, 00:03:08:01 - 00:03:11:00 but they’ll send an email one to two days later asking, 00:03:11:00 - 00:03:13:02 “oh, is everything okay? How’s it going?” 00:03:13:02 - 00:03:16:08 So it's very good to have this kind of relationship.
00:03:16:13 - 00:03:19:04 João, Humberto, thank you so much for your time today. 00:03:19:04 - 00:03:20:23 And thanks at home for watching. 00:03:20:23 - 00:03:24:06 To see more from Scale Computing Platform//2025, 00:03:24:06 - 00:03:26:21 head on over to ChannelInsider.com.
