Video: EchoStor on Building and Maintaining Client Trust

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In Part 2 of this two part interview with EchoStor Technologies and its long time client, the University of Vermont Medical Center, EchoStor CEO Mike Johnson and Enterprise Account Manager Caleb Morgan explain how they build trust with their clients over time – even when there’s no emergency to attend to. CC Larner, Director of Compute, Database, and Desktop Engineering Services at the University of Vermont Medical Center, explains that she feels she can go to her EchoStor team without fear of being charged for every interaction. Johnson, who was promoted to CEO at the end of 2023, used to directly manage the UVM account and still fosters a close relationship with Larner and her team despite his key leadership role. He says this connects with the customer-first mentality all EchoStor employees have. Johnson also explains how the last three years have been a period of extreme growth for EchoStor and how the company plans to continue that momentum.