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1 - Self-Service BI Still Has a Little Ways to GoSelf-Service BI Still Has a Little Ways to Go

A new survey of business and IT pros finds a great deal of interest in self-service business intelligence, but the ability to implement it is lagging.

2 - Importance of Self-Service BI ToolsImportance of Self-Service BI Tools

91% of respondents said it is important for business users to access the data and information they need without IT.

3 - Future Investments in Self-Service BIFuture Investments in Self-Service BI

95% said their organizations plan to invest in self-service BI in the next two years.

4 - Actual Use of Self-Service BI Tools TodayActual Use of Self-Service BI Tools Today

Only 22% of business users said they have access to and use self-service BI tools when they need to do so. Less than half of business users (43%) said they have access to everything they need.

5 - Level of BI IndependenceLevel of BI Independence

A quarter of businesses (25%) have purchased BI tools without IT. More than half (58%) said the process involves both users and IT.

6 - Impact of Self-Service BI on IT DepartmentImpact of Self-Service BI on IT Department

On average, respondents said self-service BI reduces IT requests by 47%. The top data sources planned for self-service BI apps are relational databases and Web applications.

7 - Limits of Self-Service AdoptionLimits of Self-Service Adoption

Four in 10 cited budget issues, followed closely by limits to end-user skills, at 38%.

8 - Use of BI Tools vs. SpreadsheetsUse of BI Tools vs. Spreadsheets

80% of business users primarily use spreadsheet software over other BI tools. The biggest issues with spreadsheets cited are no single version of the truth and lack of governance.

9 - BI WorkflowBI Workflow

63% of IT organizations have processes in place for new insights discovered by the business to make their way into production reporting managed by IT. But that is the case for only 36% of business users.

10 - Primary Areas of BI InvestmentsPrimary Areas of BI Investments

49% cited end-user training as a key area for investment, followed by addressing data quality issues (40%) and implementing new tools and apps (37%).