Self-Service BI Still Has a Little Ways to Go


1 - Self-Service BI Still Has a Little Ways to GoSelf-Service BI Still Has a Little Ways to Go

A new survey of business and IT pros finds a great deal of interest in self-service business intelligence, but the ability to implement it is lagging.

2 - Importance of Self-Service BI ToolsImportance of Self-Service BI Tools

91% of respondents said it is important for business users to access the data and information they need without IT.

3 - Future Investments in Self-Service BIFuture Investments in Self-Service BI

95% said their organizations plan to invest in self-service BI in the next two years.

4 - Actual Use of Self-Service BI Tools TodayActual Use of Self-Service BI Tools Today

Only 22% of business users said they have access to and use self-service BI tools when they need to do so. Less than half of business users (43%) said they have access to everything they need.

5 - Level of BI IndependenceLevel of BI Independence

A quarter of businesses (25%) have purchased BI tools without IT. More than half (58%) said the process involves both users and IT.

6 - Impact of Self-Service BI on IT DepartmentImpact of Self-Service BI on IT Department

On average, respondents said self-service BI reduces IT requests by 47%. The top data sources planned for self-service BI apps are relational databases and Web applications.

7 - Limits of Self-Service AdoptionLimits of Self-Service Adoption

Four in 10 cited budget issues, followed closely by limits to end-user skills, at 38%.

8 - Use of BI Tools vs. SpreadsheetsUse of BI Tools vs. Spreadsheets

80% of business users primarily use spreadsheet software over other BI tools. The biggest issues with spreadsheets cited are no single version of the truth and lack of governance.

9 - BI WorkflowBI Workflow

63% of IT organizations have processes in place for new insights discovered by the business to make their way into production reporting managed by IT. But that is the case for only 36% of business users.

10 - Primary Areas of BI InvestmentsPrimary Areas of BI Investments

49% cited end-user training as a key area for investment, followed by addressing data quality issues (40%) and implementing new tools and apps (37%).

Michael Vizard
Michael Vizard
Michael Vizard is a seasoned IT journalist, with nearly 30 years of experience writing and editing about enterprise IT issues. He is a contributor to publications including Programmableweb, IT Business Edge, CIOinsight, Channel Insider and UBM Tech. He formerly was editorial director for Ziff-Davis Enterprise, where he launched the company’s custom content division, and has also served as editor in chief for CRN and InfoWorld. He also has held editorial positions at PC Week, Computerworld and Digital Review.


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