Recent Articles
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GoToAssist vs. LogMeIn: Battle for Remote Management
The traditional break-fix support model is tried and true – a customer logs a problem and the solution provider sends a technician out into the field to resolve the issue. It works, but it’s also expensive and difficult to scale, which is why many solution providers are adopting managed services or remote management tools to…
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Customer Focus Breeds Success
When it comes to advertising, where do you start? Today’s options are more diverse than ever and bring a larger audience to your doorstep than yesterday’s newspapers, magazines or local radio stations. Advertising has taken a turn from the “buy me on sale now” to a more personal approach of “I understand your needs…
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NComputing Aims to Disrupt Desktop Virtualization
NComputing is changing the rules of desktop virtualization with its proprietary all-in-one solutions, allowing solution providers to deliver high-performance desktop virtualization solutions at a fraction of the cost of competitors such as VMware and Citrix. NComputing developed its own desktop virtualization software and associated hardware appliances in-house, allowing its solution providers a one-stop solution for…
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More PC Makers Target SMBs as SMBs Pull Back IT Spending
A handful of PC makers plan to renew their efforts to target small and midmarket businesses this year with products and programs designed to grow in that space. But when they get there, those PC makers will find the market even more crowded with competitors trying to serve a group of customers that have been…
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Workflow Apps Help Organize Businesses Better
To listen to John Radi, the next great technology opportunity lies in a rather ambiguous word: workflow. “It’s a rapid development application environment where you can write your processes and integrate into other products,” says Radi, the chief executive of Incendio Technology, a solution provider in Lakewood, Colo., specializing in Symantec’s Altiris Workflow Solution products.…
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Follow the IT Money
When you’re a solution provider, you can either spend your time trying to persuade people to do something or you can spend your time making money by helping do things they already want to do. With that in mind, solution providers might want to take note of a Ziff Davis Enterprise survey of senior IT…