Recent Articles
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How to Use Phone Surveys to Improve Customer Satisfaction
By John Hlavac Are you caught by surprise at customer hot-buttons or find yourself behind the curve when it comes to accurately validating your company’s performance on customer satisfaction? Telephone surveys of customers can help you take proactive customer contact to a new level while simultaneously obtaining important strategic and tactical customer information. In my…
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Fonality Partner Plus Program Offers Hosted, Hybrid-Hosted Platforms
Business communications company Fonality announced its Partner Plus Program, designed to provide partners with more flexibility and tools necessary to drive voice over IP, unified communications and contact center sales among the small and midsize business market. A tiered designation structure was created to ensure partners are well-equipped to meet their customers’ needs with a…
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Businesses to Spend $32 Billion on Mobility Solutions in 2011
According to IT research firm Techaisle’s multi-country primary research study on small to medium-size business (SMB) mobility adoption and trends shows that U.S. SMBs are likely to spend $32 billion on mobility solutions in 2011. Overall, 81 percent of SMBs are either currently implementing or planning to implement some type of mobility solution ranging from…
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Microsoft Channel Chief Talks Billing, Competencies
Microsoft’s direct billing of Microsoft Office 365 is designed to set the pricing for the cloud-based productivity suite without caving in to any pricing pressures, Microsoft Channel Chief Jon Roskill told Channel Insider. And the order to do it that way comes directly from CEO Steve Ballmer. Microsoft is billing customers directly and has designated…
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Smartphones Meet Remote Control in the Cloud: The Channel Opportunity
At a recent family function, I noticed one of my cousins at one point fiddling with his smartphone, looking as if he was about to devour the display. Ever the helpful relative, I wasted no time schooling him on the etiquette of ignoring the people around you to mess with your smartphone. We both laughed…