Recent Articles
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Symantec Plans End-to-End Enterprise Security Service
Security vendor Symantec announced plans May 9 to extend its Business Critical Services of advanced security and availability offerings across its enterprise portfolio, creating an end-to-end security service package. The offering marries the legacy service programs of Symantec and Veritas, acquired by Symantec in 2004, and aims to provide enterprises with an integrated security support…
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Solsoft Taps Channel for Its Network Security Software
Configuring network devices to implement security policies can easily turn into a nightmare. Between routers, switches, intrusion prevention systems and an array of other equipment with brands such as Cisco Systems, Symantec and Juniper Networks, wading through the lines of code to make these devices conform to the same security policy is nothing short of…
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Changing Channels?
Given the general move toward services of all types and stripes in the channel, you can’t help but wonder if the channel management techniques used by most vendors today are rapidly becoming obsolete. Vendors have always tended to treat resellers as a breed apart from service providers. This typically resulted in a lot of conflict…
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Tech Support: How to Draw the Line
A poster on Ask Slashdot on May 8 requested advice on how to reduce or turn down requests for technical support requests, especially from users who aren’t necessarily clients. Click here to read more about the conflicts and miscommunications that can arise between users and IT help providers. The resulting responses—421 and counting—responses ranged from…
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Apple to Replace iBook with Intel-Based MacBook?
Speculation sprang up across Macintosh enthusiast Web sites late during the week of May 1 that Apple Computer would soon introduce a new computer model, possibly dubbed the MacBook. This MacBook would replace the consumer laptop iBook G4 model and be the lower-cost sibling of the recently introduced MacBook Pro, based on processors from Intel,…
