Recent Articles
-
Inatrac: Microsoft CRM Built Just for the Channel
Inacom Information Systems set out to solve its own business problem by driving out the inefficiencies in its service provider practice. It ended up completing what is perhaps the first customized, hosted version of Microsoft CRM. Inatrac, a tracking, reporting and management tool, is designed for use by VARs to drive profitability in their service…
-
AD TESTING ONLY! – Ilir Pruthi
BODY HERE Another paragraph 3rd paragraph for MPU to show up
-
Technology Shifts Make Managed Services an Imperative
Thanks to Vista and the pending release of the Longhorn version of Windows Server, it’s a safe bet that during the second half of this year most companies will debate the merits of moving to a managed services model for running their IT infrastructure. This seminal moment won’t come about because companies don’t have faith…
-
Rewarding the Channel’s Influence
As VARs, integrators and IT service providers move into the role of trusted adviser, it makes sense for vendors to recognize channel partners for more than product fulfillment. Often a channel partner plays a role in the sale but doesn’t actually make the sale. In these cases, the partner fulfills the role of “influencer” by…
-
The Service Delivery Continuum: Implications for Solution Providers
Solution providers are looking for differentiation as commoditization relentlessly reduces the margin on IT hardware and software sales. The differentiator that many have chosen is service delivery. While hardware and software are following the path of price to cost as capabilities become more standardized, service can still command a high margin. The problem for many…
-
Ingram Micro, MaintenanceNet Aim to Speed Maintenance Service Quotes
Looking to speed up maintenance service contract renewals for VARs so revenue can be recorded sooner, MaintenanceNet has launched an online self-service system as a new component to Ingram Micro’s Reseller Services Portal. Santa Ana, Calif.-based IT distributor Ingram Micro introduced the RSP (Reseller Services Portal) just under a year ago to help resellers and…
