Recent Articles
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Making Sense of IT Perceptions and Realities
IT strategy Making Sense of IT Perceptions and Realities Solution providers should not only be aware of what customers perceive as their IT challenges but also understand what their actual operations issues are. Major Business Challenges Top challenges included standardizing and streamlining business processes (34%), too many manual processes (33%) and keeping up with demand…
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Should Solution Providers Have Blogs? It Depends
A lot of companies in the channel wonder if they should have a blog. The question really is not whether they should have a blog. The real questions are as follows: –What are they going to do to drive traffic to the blogs? –How are they going to integrate the blogs into the rest of…
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Channel Growth Rate Remains Slow but Steady
At a time when there’s a lot of uncertainty concerning the global economy, the IT channel can take some comfort in the fact that not only did it grow in 2015, but it’s also expected to grow again this year. Despite a downturn in global IT spending in 2015, for the fourth consecutive year U.S.…
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Strong Windows 10 Adoption Bodes Well for Channel
Windows 10 adoption Strong Windows 10 Adoption Bodes Well for Channel Windows 10 adoption is accelerating. The new OS represents an opportunity for upgrading hardware and delivering a broad range of new software and services. Windows 10 Adoption Rate The current Windows 10 penetration rate in the business environment stands at 18% after six months of…
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IT Industry Poised for Modest Growth in 2016
Cloud confidence IT Industry Poised for Modest Growth in 2016 The tech industry will see modest but steady growth this year, according to a combination of survey findings and “year ahead” forecasting from CompTIA. Slight Uptick Overall, global IT industry revenue will increase to $3.8 trillion in 2016 from $3.7 trillion last year. Segment Breakdown…
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Smarter Channel Hones Customer Relationship Skills
“Fix the customer first” is one of the first adages most service and support people learn when they first begin their training. Legendary tales are shared about the service technician whose skills were the poorest on the team, yet customers kept requesting that person because he or she kept them fully informed and was pleasant…
