Recent Articles
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Smarter Channel Hones Customer Relationship Skills
“Fix the customer first” is one of the first adages most service and support people learn when they first begin their training. Legendary tales are shared about the service technician whose skills were the poorest on the team, yet customers kept requesting that person because he or she kept them fully informed and was pleasant…
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Gartner Sees IT Spending Edging Up in 2016
IT spending Gartner Sees IT Spending Edging Up in 2016 Accelerating momentum for cloud infrastructure adoption should drive demand for IT services, which will rebound this year, Gartner forecasts. Global Spending Edges Up Worldwide IT spending is projected to edge up 0.6%, to $3.54 trillion (constant U.S. dollars) this year from nearly $3.52 trillion in…
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Solution Provider Marketing: Making Good Better
You want to make more money. As obvious as that statement may seem, it is the most important thing to remember when planning and executing marketing for your channel company, and people sometimes lose track of it. It used to be said that effective marketing had to make as many impressions as possible by hitting…
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HPE: Need for Agility to Accelerate NFV Adoption
While much of the initial interest in software-defined networking (SDNs) and network-functions virtualization (NFV) software is driven by a desire to reduce costs, it looks like a crucial need for more agility may be speeding up IT service providers’ adoption of these emerging technologies. Hewlett Packard Enterprise has seen a marked shift in the rate…
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Hortonworks Readies New Partner Program
Hortonworks to Launch New Partner Program Hortonworks is set to launch its new global partner program in early February. The program, Hortonworks Partnerworks, gives partners access to and support from Hortonworks’ open-source technology experts and go-to-market capabilities. It also offers new and more extensive training, deep technical resources and new certifications. The partner program is…
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Security Training Company CyberVista Makes Debut
Security Training Company CyberVista Launches at CES CyberVista, a wholly owned subsidiary of Graham Holdings Company and sister company to Kaplan Inc., announced its launch at this week’s CyberSecurity Forum at 2016 CES in Las Vegas. CyberVista is a cyber-security education and workforce development company that offers personalized training programs to help organizations protect their digital…
