Recent Articles
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IBM, SAP Make Cloud Computing Breakthrough
Migrating running applications and data center workloads between remote locations across different networks wasn’t supposed to be possible. But IBM and SAP broke through that barrier and may have created a means for solution providers to deliver cloud-based computing that’s better tailored for their customers’ needs. The European Union-funded Reservoir project works with 13 technology…
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GoToAssist vs. LogMeIn: Battle for Remote Management
The traditional break-fix support model is tried and true – a customer logs a problem and the solution provider sends a technician out into the field to resolve the issue. It works, but it’s also expensive and difficult to scale, which is why many solution providers are adopting managed services or remote management tools to…
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MSPAlliance Creates Managed Services Professional Certification
Professionals in the burgeoning managed services industry will soon have a certification to demonstrate their acumen in the business and technology. The MSPAlliance, an association of managed services organizations and professionals, will formally unveil the Managed Services Professional Certificate next month at MSPWorld in Orlando, Fla. Several certifications and accreditations exist for organizations offering managed…
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Verizon’s Managed Services Play in Unified Communications
Communications service provider Verizon Business has entered the managed services fray with a unified communications offering aimed at enterprise customers. Available immediately, Verizon’s unified communications service adds services such as instant messaging, presence, Web conferencing and voice over IP (VOIP) to a user’s existing business communications, according to Verizon. The service is based on the…
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USA.NET, HP Partner to Deliver SaaS to Target SMBs
USA.NET will partner with Hewlett-Packard to deliver a more comprehensive set of hosted services and advanced collaboration tools that can generate new revenue streams for solution providers. The agreement, announced last week, will allow HP’s approximately 25,000 solution provider partners access to USA.NET’s hosted e-mail, messaging and collaboration solutions as a part of their software-as-a-service…
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Managed Services as a Holistic Solution
Until now, managed services have been treated as a separate and distinct technology model from conventional hardware and software sales. But the IT marketplace is evolving rapidly, and end-user organizations are looking for solutions to their problems that have a proven, demonstrable benefit. Click here to download your free copy of the Channel Insider Perspectives:…