Recent Articles
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MSPs ID Lack of Network Visibility as Top Problem
Is the latest cat video that’s gone viral on YouTube clogging your customer’s network? Got more than a few employees listening to their own private radio stations on Pandora? A new survey of managed service providers reveals that more than half of them spend 13 percent of their time troubleshooting sluggish networks—sluggishness that can be…
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TekLinks Transitions Customers to the Cloud
Managed services has been one of the bright spots for solution providers in the down economy, primarily because the model makes sense for cost-conscious customers. By ceding control of their day-to-day IT operations to an outside provider, customers purge costs from their business, operate with predictable monthly pricing and gain back time formerly spent on…
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Tech Support and Customer Service: High-Touch or Phone Tree?
Calling into a lot of tech support lines these days is at best a chore and at worst a headache-inducing and time-consuming exercise in futility and frustration. Maybe you have an easy problem that can get solved right away by the level-one engineer who answers the phone. But more likely you will go through a…
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Ingram Micro Targets Midmarket, Enterprise with Nimsoft Managed Services
Distributor Ingram Micro is taking its Seismic managed services offering to providers who target midmarket and enterprise business customers with the addition of Nimsoft Monitoring Solutions. The deal will enable Ingram Micro partners in the United States and Canada to offer business service management, dashboards, SLAs, application monitoring services and other management features to their…
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Chalk, Ex-MSP Star, Pleads Guilty to ID Theft
Former managed services pioneer and shining star of the channel Terrence Chalk has ended a three-year criminal battle by pleading guilty Aug. 31 to several charges of identity theft and fraud, according to press reports. Chalk, the former CEO of the defunct MSP Compulinx Managed Services of White Plains, N.Y., will face up to seven…
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Equipment Leasing and HaaS: What’s the Difference?
Seems like every year, some vendor or group of solution providers starts pushing the idea of customers leasing hardware – servers, routers, switches, firewalls, storage arrays, etc. Just as you do with cars (or we did before the credit crisis), a business would lease the hardware in their data center and contract with the solution…