Recent Articles
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Dell`s ProSupport Premieres to Mixed Reviews
Dell’s new streamlined technical support offering for direct customers and channel partners met with mixed reviews following the PC maker’s announcement of the program on Feb. 5. Long-time Dell resellers happily welcomed the ProSupport offering — particularly the prospect of bypassing scripted level one support — with open arms. But other VARs, uncertain that they…
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Avada, IBM Ink OEM Software Deal
Avada Software has signed an agreement to package and deliver its messaging management software on IBM‘s WebSphere Application Server Community Edition. The announcement is part of Big Blue’s OEM strategy to partner with ISVs to deliver open-source solutions based on SOAs (service-oriented architectures), said an IBM spokesperson. IBM said its OEM go-to-market strategy can help…
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Dell Puts Partners on the Fast Track
Dell is replacing its more than 10 commercial support offerings with two customizable packages to serve both partners and users. The new support structure gives channel partners and experienced IT customers something they’ve been asking for: a fast track past the scripted level one phone support to people who can really help with problems. The…
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HP Announces Entry-Level SAN for SMBs
Hewlett-Packard will introduce an update to its entry-level storage area network products that the vendor hopes will spur customers to upgrade from older storage technology. The new MSA2000 line will replace HP’s MSA1000 line and will include Fibre Channel or iSCSI disk arrays, said an HP spokesperson. The line is targeted at SMBs (small and…
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Carbon Trading Creates Channel Opportunities
As the saying goes, it’s an ill wind that blows no good, and so it is with global warming. The concern about global warming has led to so much concern over carbon emissions that corporations all over the globe now need to measure the amount of carbon they are spewing into the atmosphere. If, for…