Recent Articles
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VMware to Acquire Zimbra
VMware (NYSE:VMW) has announced it will acquire open-source e-mail and collaboration software company Zimbra from Yahoo (NASDAQ:YHOO), paving the way for a potential rival to Microsoft’s Exchange e-mail and collaboration empire. The deal follows a week of rumors that VMware was targeting the open-source company amid speculation that if the deal went through it could…
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Bucking the Recession with Exceptional Customer Service
You hear the stories all the time. Stories of unsatisfied customers. Stories of unbelievably poor customer service. Case in point: A business needs to upgrade its bandwidth with its ISP but gets routed to a call center in the Philippines (or insert your favorite outsourcing location) and the person on the line can’t tell them…
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Dimension Data Taps Into Electronic Medical Records Opportunity
With healthcare legislation looming on the horizon and the stimulus bill’s healthcare IT directives already passed, 2010 holds promise for VARs large and small looking to enter the healthcare market. Dimension Data is one integrator, obviously in the large category, that is helping healthcare practices and hospitals implement network solutions and support their moves to…
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Shared Technologies, Siemens Sign 5-Year Reseller Deal
When Nortel declared bankruptcy one year ago this week, it was more than an inconvenience for Texas-based Shared Technologies, the largest North America reseller of the vendors’ telecommunications equipment. Overnight, enterprises already skittish about their IT investments were cancelling or curtailing their Nortel orders for fear of getting locked into a defunct platform. “Most of…
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Survey: Cloud Computing Not a Priority
Cloud computing is ubiquitous in name, but how significant is it in actual execution? In the data center, many businesses are placing their bets on conventional initiatives. In fact, the three major forms of cloud computing are at the bottom of the priority list. According to the Symantec 2010 State of the Data Center survey…
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Dwindling Appeal of Software License Sales
Who’s selling software licenses in the channel these days? Truth be told, plenty of folks are as software remains big business, especially in the higher-end world of enterprise applications. And yet, the business model is becoming less prevalent further downstream, as solution providers come to realize the not-so-lucrative returns associated with peddling licenses for Office…