Recent Articles
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Logicalis Taps MaintenanceNet to Track HP Service Contracts
Logicalis announced June 12 it would tap MaintenanceNet, an online contract management company, to manage and track its services contracts for its Hewlett-Packard service customers. The arrangement allows Logicalis quicker, cleaner visibility into its service contracts, such as renewals, expirations, uncovered assets and refresh opportunities, Logicalis executives said. Click here for exclusive channel research from…
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McAfee Labs Gives Partners Remote Access
Enhancements to McAfee’s Global Support Lab will allow the vendor’s SecurityAlliance partners and customers to remotely test, evaluate and demonstrate solutions on McAfee hardware and software. The free offering allows partners on-demand access to real product environments that are custom-configured to replicate customer environments for demonstrations, training and simulated deployment scenarios, McAfee and partners said.…
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Untrained Users Are Costly
Escalating complexities in business environments coupled with increased employee responsibilities continue to raise training requirements, yet some companies are not adjusting training budgets accordingly. Reducing the training budget usually shifts the training burden over to the help desk, which is not an effective use of IT resources, nor is it cost-efficient or particularly satisfying to…
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Simplicity Equals IT Success
A friend, Larry, calls now and then. “We should do something, you and me,” he suggests. But we never do. Frankly, I’m not exactly sure what he does or how it applies to me, so that’s probably why. Customers tell me companies call them all the time and say, “We should do something, you and…
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Access Distribution Enhances Service Offerings
Access Distribution is making it easier for solution providers to sell services by giving them access to technical resources that the providers can extend to their own customers. The Westminster, Colo., distributor, a subsidiary of General Electric, revealed June 12 that it has enhanced its OneTech Services, which previously consisted of help desk support, by…
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Microsoft Goes Across America with Roving Demo Centers
Every May, little Sand Point, Idaho, hosts “Lost in the ’50s,” a celebration of 1950s music, dress and characters in the town that feels like it really is lost in the decade. The event swells the little downtown with thousands of Midwest visitors, backing up traffic on every approach and handing KBM Enterprises, a local…
