Recent Articles
-
Microsoft Dismisses PowerPoint Zero-Day Warning
Microsoft is pouring cold water on a warning from anti-virus vendor Trend Micro that a new PowerPoint zero-day attack is under way. The Trend Micro warning, first issued Aug. 19, said that a specially crafted “.ppt” file was being used to exploit an undocumented PowerPoint vulnerability. The Japanese anti-virus company said it received a sample…
-
Widescreen Notebooks to Spread
Notebook PCs are rapidly moving toward a future filled with more pixels and more screen real estate, thanks to the unexpectedly rapid proliferation of widescreen displays. Once fairly rare beasts, widescreen notebooks—notebooks with screens that have an aspect ratio of 16:9 or 16:10, as opposed to the 4:3 of standard screens, and are thus wider…
-
No Lazy Summer for Enterprise Tech
As I walked into the lobby of the San Francisco Hilton last Wednesday, it certainly didn’t feel like the dog days of IT’s summer. The hotel was hosting the Shared Insights conference on Customer Self Service technology and practice, where I gave an afternoon session on security issues for customer- and partner-facing sites—which I summarized…
-
E-Tailers Listen Better with People, Worse with Servers
Two new reports show that retailers are getting better at answer customers’ e-mail, but this summer’s load handling statistics predict a very crashy Christmas. If these two new surveys are correct, top retailers have figured out how to communicate better with customers, but their servers are getting a lot worse at talking with other servers.…
-
Vendors Team Up for Linux Cause
A handful of IT vendors are stepping up marketing and support efforts for Linux solution providers with an eye to increasing business opportunities around the open-source operating system. While solution providers already working with Linux report that it is a profitable business, some misconceptions remain about the open-source operating system among users and channel companies.…
-
Dell Customers: Battery Recall No Big Deal?
Dell this week recalled 4.1 million laptop PC batteries, considered the biggest product-safety recall ever in the computer industry, because they presented a risk of catching on fire. Some Dell customers say the company did a good job of handling the recall, and that they expect to be only minimally inconvenienced. “I was very impressed…
