Recent Articles
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Superior Tech Support Now
Five years or so ago at a different publication, I oversaw what was a very unusual test of anti-virus products. Rather than running a set of applications through the paces to see how many malware samples they could detect, our test was designed to evaluate the level and quality of tech support. We went to…
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Tech Data Rolls Out New Technology Financing Options
Technology distributor Tech Data is rolling out 60-day financing for technology resellers and several technology leasing options for resellers to offer to their end customers in an effort to help resellers close deals, even as IT budgets are frozen and financing becomes scarcer. In such an environment, offering end-user companies a credit option can help…
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Novell Moves to Improve Partner Profitability
Looking to become a more channel-friendly company, Novell is instituting a set of broad-based changes to its channel program designed to fix channel partners’ primary complaints with—profitability and the complexity of working with Novell, among others. To accomplish this, Novell is ripping out its entire pricing model, which used to include four different price lists,…
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How to Fix PC Performance Issues with Software Utilities
Squeezing more performance out of older PCs is becoming a necessary alternative to purchasing new computers as upgrade budgets shrink. While that may be bad news for those selling new PCs, it may be good news for those in the PC service industry. Pretty much any technician knows that a PC tune-up can net real…
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Help Still Wanted
This week, Cisco Systems announced a work force reduction of up to 2,000 employees. Panasonic is eliminating 15,000 positions worldwide. Intel is slashing 6,000 jobs. And Microsoft is executing its first-ever layoff, affecting more than 5,000 full-time employees. With all of the announced layoffs, are there any jobs left? Yes, according to Tom Silver, vice…
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