Recent Articles
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Revenue from Technical Support Services Will Near $30 Billion by 2015: Report
Revenue for U.S. consumer and small and midsize business technology-support services will jump by nearly a factor of three in the next five years, and U.S. households will account for more than 40 percent of the $30 billion market, according to new data from Parks Associates. Broadband service providers, in particular, are driving this growth,…
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Cloud Computing: An Impending RMM Challenge for MSPs
Everything in IT continues to get more complicated, and with the proliferation of public and private cloud environments and services, the complexity is only increasing. These complications are even finding their way into the basics of managed services provided by MSPs. Remote monitoring and management (RMM) is increasing in complexity for MSPs because of the…
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CA Technologies Acquires Interactive TKO for $330 Million
IT management software and solutions specialist CA Technologies announced a definitive agreement to acquire privately held Interactive TKO, a provider of service simulation solutions for developing applications in composite and cloud environments, for $330 million in an all-cash transaction. CA said the acquisition will help customers overcome the limitations of current organizational approaches, breaking down…
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Big Data Challenge More Than Managing Volumes of Data: Gartner
Many IT leaders are attempting to manage "big data" challenges by focusing on the high volumes of information to the exclusion of the many other dimensions of information management, leaving massive challenges to be addressed later, according to IT research firm Gartner. "Big data" is a popular term used to acknowledge the exponential growth, availability…
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MSPs, SaaS Providers Get a Handle on Cloud Computing Costs With Uptime Software
IT systems management vendor Uptime Software has introduced a new tool designed to help businesses get a handle on the real cost of cloud computing. Uptime Software’s cloud-based tool is designed to provide accurate real-time cost information about cloud computing. The tool was designed with SaaS providers and MSPs in mind to help them price…
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Canadian MSP Cracks da Vinci Simplicity Code
Before his name became synonymous with cheap literary thrills, Leonardo da Vinci said, “Simplicity is the ultimate sophistication.” He most likely was referring to art or perhaps engineering, but the statement could apply to a whole host of endeavors, including IT services delivery. Now, I don’t know if the folks who run the company formerly…