Recent Articles
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Data Protection Business Model Requires Nuanced Approach for MSPs
Data protection has been a lifeline for many managed services providers (MSPs) during turbulent times brought on by the COVID-19 pandemic. A rise in ransomware attacks has forced more organizations than ever to rely on MSPs to ensure they can recover their data in the event their primary copy is encrypted by cybercriminals. The challenge…
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Starting an MSP Backup and Recovery Service: IT Partner Options
Backup and recovery has always been a critical IT issue but in the wake of a plague of crippling ransomware attacks, data protection is now a top priority for almost every organization of any size. That creates a stellar opportunity for managed service providers (MSPs) – and indeed, backup and recovery was the top opportunity…
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Why Sell UCaaS? Because the One Thing Everyone Does Most is Communicate
Many of your customers have a vacancy they need to fill, and your channel practice could be just right to fill it! It’s a professional vacancy. Most businesses have legal needs, so they have a law firm on retainer whose lawyers help them with those needs. Similarly, they have financial needs. They have an accounting…
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How Can the Channel Use AI and ML?
Ever-evolving technology, environments, and consumer demands owe a lot to innovation in cognitive computing. From artificial intelligence (AI) enabling machines to simulate human behavior to deep learning training itself to process and learn, these developments are capable of producing the next big jump in industry efficiency and opportunity. As IT vendors continue to develop and…
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Aftermath of Kaseya Ransomware Attack Promises to Be Lengthy – And Costly
The Virtual System Administration (VSA) platform from Kaseya that so many managed service providers (MSPs) rely on to provide IT services to thousands of customers may be back online this week, but the recriminations may be just beginning. The root cause of the ransomware attack made against the platform by cybercriminals affiliated with the REvil…
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Kaseya Breach Shakes Faith in ITSM Platforms
Managed service providers (MSPs) both large and small are reassessing their approaches to managing IT in the wake of a cyberattack against the IT service management (ITSM) platform provided by Kaseya. Kaseya is now reporting its software-as-a-service (SaaS) instance of its Virtual System Administrator (VSA) platform will be back online sometime between 4:00 and 7:00…
