Recent Articles
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Gartner: Outsourced IT Services Prices Could Fall 20%
Outsourced IT services prices will decline between 5 and 20 percent through 2010 as the market for them becomes more competitive, according to a new report from Gartner released this week. The price pressure will come from increasing competition in the market between traditional and new providers, Gartner says, as more providers compete aggressively to…
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Internet Explorer 8 Challenges Hosting, Services Companies
Microsoft’s Internet Explorer 8 didn’t incite the kind of panic that occurred with last year’s daylight-saving time debacle, but manged service providers and hosted application providers say there’s still plenty of work to be done to ensure that customers weather the transition smoothly. “This impacts our entire customer base and all our delivery models, from managed services…
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IBM, SAP Make Cloud Computing Breakthrough
Migrating running applications and data center workloads between remote locations across different networks wasn’t supposed to be possible. But IBM and SAP broke through that barrier and may have created a means for solution providers to deliver cloud-based computing that’s better tailored for their customers’ needs. The European Union-funded Reservoir project works with 13 technology…
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GoToAssist vs. LogMeIn: Battle for Remote Management
The traditional break-fix support model is tried and true – a customer logs a problem and the solution provider sends a technician out into the field to resolve the issue. It works, but it’s also expensive and difficult to scale, which is why many solution providers are adopting managed services or remote management tools to…
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MSPAlliance Creates Managed Services Professional Certification
Professionals in the burgeoning managed services industry will soon have a certification to demonstrate their acumen in the business and technology. The MSPAlliance, an association of managed services organizations and professionals, will formally unveil the Managed Services Professional Certificate next month at MSPWorld in Orlando, Fla. Several certifications and accreditations exist for organizations offering managed…
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Verizon’s Managed Services Play in Unified Communications
Communications service provider Verizon Business has entered the managed services fray with a unified communications offering aimed at enterprise customers. Available immediately, Verizon’s unified communications service adds services such as instant messaging, presence, Web conferencing and voice over IP (VOIP) to a user’s existing business communications, according to Verizon. The service is based on the…