Canadian remote monitoring and management (RMM) firm Level Platforms this
week introduced a new certification program for its managed service provider
(MSP) partners that will signal to customers a certain level of proficiency in
the firm’s Managed Workplace RMM platform.
In order to attain the new LevelTech certification, partner employees will
have to go through a series of online video courses and pass a 90-minute online
exam. The program will cover how to install and set up Managed Workplace, and
how to use it for reporting, patch management, alerting and problem
remediation. Free for technicians working at Level Platform partner companies,
the certification is designed to show customers that MSP employees have a good
understanding of RMM techniques and how to best leverage automated IT
infrastructures.
According
to Matthew Adkins, president VanGuard Technologies, Managed Workplace is the
main service delivery tool he uses and the new certification is important for
his business to show customers that his MSP can deliver a certain benchmark of
support.
Dave
Sobel, CEO of Evolve Technologies, a Channel Insider columnist, and another
Level Platforms MSP partner says the certification will help maximize his
investment in the RMM platform.
“Certification
makes perfect sense for us,” Sobel says, explaining that it offers " a
measurable indicator of our professionalism."
In such a
heavily competitive market, managed service providers have been struggling to
differentiate themselves and are increasingly looking for new certifications to
prove their mettle. In the last year, the services market has seen organizations
like MSP Alliance, with its Unified Certification Standard for Cloud and
Managed Service Providers, and CompTIA, with its MSP Partners Trustmark, add
new certifications aimed at the managed service provider contingent.