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Kaseya has enhanced the reach and scope of its platform for managed service providers (MSPs) with the addition of support for both Windows 10 and tools that make it much easier to discover what is actually attached to a customer’s network.

Kaseya’s introduction of version 9.2 of its VSA provides MSPs with more granular visibility into IT environments at a time when end users are migrating to Windows 10 on their own without permission or, for that matter, any intervention on the part of the organization they work for required, said Mike Puglia, chief product officer.

As a result, many of those organizations see the arrival of Windows 10 and bring-your-own-device (BYOD) initiatives in general as IT events that push them toward relying more on MSPs for IT services, Puglia said.

At present, 90 percent of Kaseya’s revenues are generated via MSPs, and the rest comes from a handful of customers that Kaseya supports directly.

The rate of adoption of Windows 10 inside corporate environments may be difficult to track, but it’s more than apparent that the adoption of Windows 10 on systems owned by both the company and employees now numbers in the millions, Puglia said.

Other enhancements to Kaseya’s VSA include the ability to manage 25 percent more devices as well as the doubling of the number of metrics tracked by its IT monitoring module. Kaseya has also added support for an additional 300 device fingerprints to make it simpler for MSPs to support a diverse base of customers.

Other additions include updates to Kaseya AuthAnvil, an identity and access-management module; Kaseya Traverse, a module for managing service-level agreements; and Kaseya 365Command, which enables MSPs to build a practice around managing Microsoft Office 365 in the cloud. That latter capability, said Puglia, is especially important to MSPs that are trying to stay relevant as instances of Microsoft Office and Microsoft Exchange running on premise get supplanted by Microsoft Office 365.

“A lot of MSPs are worried as more of IT moves into the cloud,” said Puglia. “We’re committed to providing the tools MSPs need to be able to manage IT both on premise and in the cloud.”

Michael Vizard has been covering IT issues in the enterprise for more than 25 years as an editor and columnist for publications such as InfoWorld, eWEEK, Baseline, CRN, ComputerWorld and Digital Review.