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1Could IT Go 100 Percent MSP

31 percent of all respondents said they could envision a time when all of their IT would be managed by MSPs.

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That percentage jumped up to half when asked strictly of IT executives.

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Among respondents planning MSP outsourcing of IT management functions, service desk/help desk is the most common priority.

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The opportunity to reduce costs was cited by 41 percent of IT professionals as one of their top motivations for using an MSP.

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The second-biggest motivation for engaging with an MSP, access to improved technical expertise, was cited by 37 percent of IT pros.

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The ability to better focus on core business was the third-biggest MSP acquisition motivation, named by 36 percent of IT professionals.

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The most common management function outsourced to MSPs was storage and recovery services, used by 56 percent of respondents using MSPs.

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Coming in a close second was service desk and help desk management. It is outsourced by 44 percent of those who leverage MSPs.

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Among those who use MSP services, 68 percent rely on the provider to manage virtual servers.

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61 percent use their MSP to manage data center infrastructure.

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And 56 percent put physical server management under care of their MSP.