PDQ Targets MSP Workflows with Connect Platform Upgrade

Salt Lake City-based IT management firm PDQ announced today a massive upgrade to its PDQ Connect platform tailored specifically for managed service providers (MSPs). 

PDQ Connect adds multitenant management

The update introduces a highly requested multitenant architecture and centralized user management system. Instead of constantly logging in and out of disconnected systems to check on individual clients, technicians can now oversee their entire portfolio from a single dashboard.

The goal is to eliminate the fragmented workflows that have historically eaten up an MSP’s billable hours and led to configuration oversights. 

By streamlining these processes, PDQ aims to let technicians shift away from repetitive maintenance chores and pivot toward high-value client troubleshooting without inflating their company’s overhead.

Automation tools target MSP efficiency

Beyond the centralized architecture, the software expansion rolled out global deployment scripts, reusable software packages, and automated deployment features. These additions allow service providers to push standard configurations across multiple client environments simultaneously, dramatically reducing manual labor.

PDQ is also expanding its ecosystem by launching official integrations with major service desk and automation platforms, including Zapier, Freshworks, and Jira. According to the company’s roadmap, a dedicated integration for HaloPSA is also actively in development.

PDQ CEO Dan Cook emphasized in a statement that the updates were designed from the ground up with service providers’ day-to-day realities in mind. 

“MSPs have always been a core part of who uses PDQ, and we’ve been deliberate about building for how they actually work,” Cook said. 

“These aren’t bolt-on features. They’re the result of listening to MSPs tell us what gets in the way of running a tight operation, and building to remove those blockers.”

PDQ links MSP growth to security at scale

The product push coincides with the appointment of Emily Glass to PDQ’s Board of Directors, bringing specialized MSP market expertise to the company’s leadership team. Glass noted that the update addresses critical security challenges that arise as IT businesses scale.

“The addition of multitenancy allows MSPs to protect clients at scale. When the threat landscape moves this fast, purpose-built tools are the only way to ensure operational security. PDQ remains hyper-focused on patching, vulnerability management, and automation, ensuring we remain at the forefront of emerging security threats,” Glass stated.

For MSPs, that focus is especially important because a single missed patch or misconfigured endpoint can expose multiple client environments. Centralized patching and vulnerability management give providers a clearer way to enforce security standards at scale.

According to data shared by the company, early adoption has already yielded tangible results for users, with one current MSP client reporting a 25% surge in profits after adopting PDQ and another sustaining a 95% patch compliance rate across thousands of endpoints. 

Moving forward, PDQ plans to continue its momentum in the sector with upcoming enhancements focused on macOS management, software policies, Windows OS patching, and reboot management.