Anthropic is rapidly becoming one of the most important AI companies in the enterprise market—but what does that mean for channel partners and customers?
In this episode of Channel Insider Partner POV, Victoria Durgin is joined by Jason Cutler, SVP of Anthropic Consulting & Engineering (ACE) at Caylent, Ryan Gross, Head of Anthropic Engineering at Caylent, and special co-host Grant Harvey from The Neuron.
The discussion explores how Caylent built its new Anthropic-focused consulting practice, why enterprises are struggling to keep pace with AI innovation, and how organizations can move beyond pilots to real AI transformation.
00:00 Introduction and episode overview
01:14 Meet Caylent’s Anthropic leadership team
02:02 Caylent’s journey from AWS partner to Anthropic practice
03:16 Why Caylent launched a dedicated Anthropic consulting business
04:33 Anthropic’s evolution from research lab to channel partner
06:02 Anthropic’s explosive growth and Claude adoption
07:28 Why enterprises increasingly need AI partners
09:00 Inside Caylent’s ACE practice and service offerings
10:13 Knowledge worker transformation, agents, and AI products
11:08 Governance, security, and AI operating models
12:16 Forward-deployed engineering and AI adoption strategies
14:13 How Caylent helps organizations identify AI use cases
16:22 Where enterprises are seeing the biggest AI wins
18:16 Defining AI ROI and business outcomes
20:52 Customer success stories and productivity gains
22:52 From AI assistants to agent orchestrators
23:25 Why AI enablement is still a major challenge
25:08 Ryan Gross on engineering, AI modernization, and Claude
28:10 How engineering teams become Claude power users
30:46 Applying engineering AI lessons to knowledge workers
32:38 Enterprise AI workflows organizations can trust today
33:42 The “3-2-1” framework for getting AI into production
36:30 Building trust in AI systems
37:50 Overcoming employee resistance to AI adoption
40:37 Champions programs and driving organizational change
42:42 The challenge of overtrusting AI
43:20 What excites Caylent most about Anthropic’s future
46:20 How model capabilities could evolve over the next year
48:03 Why AI conversations may look completely different in months