How can AI help managed service providers reduce repetitive work while improving cybersecurity for small businesses?
In this Channel Insider interview, Victoria Durgin speaks with Dan Reid, CEO of Framewerx, about the launch of Neuralwerx—an AI-powered platform designed to automate routine MSP tasks, lower security costs for SMBs, and free IT professionals to focus on higher-value consulting and governance.
The conversation explores how AI is reshaping managed services, why governance is becoming just as important as automation, and what channel partners should be preparing for as AI adoption accelerates.
Timestamps
00:00 Introduction
00:17 About Framewerx and its mission
01:04 Why Framewerx built Neuralwerx
02:14 Making enterprise security affordable for SMBs
03:08 Using AI to eliminate repetitive MSP work
05:02 Why AI won’t replace IT professionals
06:14 How automation creates higher-value customer conversations
08:10 AI governance and managing organizational change
11:46 Why many businesses underestimate AI usage
14:31 Launching Neuralwerx and what’s next
16:12 The future of managed services and AI-driven security
18:43 Where to learn more