Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More.

Government bailouts, e-discovery requests and new laws are sure to
impact the compliance market. Add to that yet another case of the White
House loosing e-mails, along with the financial markets subjected to
audits and data preservation comes to center stage in the world of
compliance. Tangent is hoping to get a piece of that compliance market
pie with the DataCove E-mail Archiving appliance, a device that does
what the name implies – archives e-mail.

With the arrival of 2009, regulatory compliance for e-mail archival
has changed. New federal and state regulations require schools,
government offices and organizations of all sizes to archive and store
e-mail to be in compliance with legal e-discovery requirements. While
compliance requirements consist of much more than just e-mail
preservation, one cannot ignore the importance of capturing and
archiving e-mail traffic in an organization. Those e-mails can be
critical for defending a company in a legal case or for proving that
proper procedures and communications were followed. In other words,
archived e-mail can be used to exonerate a business.

Tangent approaches the issues surrounding e-mail archiving in a very
logical fashion by going with an appliance based solution. It may be an
oversimplification, but the DataCove appliance basically works with the
location’s e-mail server and captures all incoming, outgoing and local
e-mail traffic. That traffic can then be stored to WORM media, which
prevents tampering with the original content. The device can use
journaling technology to accomplish that or even work as a company’s
SMTP server to ensure all e-mail conversations are captured.

For many businesses, e-mail may only be one part of the electronic
conversation picture. DataCove addresses that concern by incorporating
technology to capture instant messaging traffic and archive all
conversations that happen via IM. Instant messaging is becoming
increasingly popular in the business world and can create some serious
problems when it comes to compliance – it only makes sense to capture
all of that data, along with e-mail.

While gathering and preserving all the data is very important, that
data can be rendered useless if it is difficult to retrieve. DataCove
fully indexes all of the data captured and incorporates a powerful
search engine that makes retrieving conversations a snap.
Administrators can use the search capability to create reports, which
can consist of pretty much anything out of the data store. For example,
in a legal e-discovery request, one may need to find any and all
information pertaining to a particular company or client name. DataCove
is able to return that information using advanced indexing combined
with intelligent filtering.

All DataCove appliances come with a Sony AIT Worm Tape Drive,
allowing administrators to archive e-mail off of the box. The data on
AIT tapes can be reloaded on to the device if e-discovery is required
on older data. Tangent offers several versions of the DataCove
appliance, with the major difference between each being capacity and
performance. The entry-level appliance is designed for as many as 700
users, has a 320 GB SATA drive with RAID 1 and 1 GB memory. The top of
the line unit supports up to 15,000 users and has a RAID 6 enabled SAS
drives with a total capacity of 7 TB. All of the units feature 256-bit
AES encryption. Those looking to test the product can take advantage of
Tangent’s free 30-day evaluation program.

While the capabilities of DataCove are very impressive, solution
providers will be equally impressed by the ease of setup.
Administrators have to simply plug the device into the network and run
a browser-based setup wizard. The unit offers several different
configuration scenarios and is easy to configure with Exchange,
Groupwise and Lotus Notes, especially when journaling is enabled.

Installers can also configure the unit to work with an SMTP server
to capture e-mail, but that setup will require a bit more manual
configuration and, perhaps, some technical support. The included
documentation doesn’t do such a good job when it comes to figuring out
a non-standard installation.

Using the appliance proves to very easy – administrators using the
browser-based management interface can perform searches against all
e-mails and IMs using various parameters, which include sender,
recipient, subject, dates, attachments or body text. All searches can
be saved and scheduled. End users can perform their own searches from
their e-mail client. Although the searches can be quite sophisticated,
they are surprisingly easy to use.

Solution providers will find a well-thought-out partner program that
caters to VARs in the compliance market. The company offers their
partners free tech support, marketing incentives, training and decent
margins. Service contracts and support contracts round out the mix and
provide recurring revenue for partners.

With compliance becoming ever so important, Tangent has hit pay dirt
with the DataCove appliance, which makes it very easy for solution
providers to get involved with what may become a very lucrative niche.