Tag: CRM

  • A Close Look at How SMBs Are Using Cloud Services

    A Close Look at How SMBs Are Using Cloud Services

    Gina Roos

    Categories:

    Cloud services A Close Look at How SMBs Are Using Cloud Services A new study examines how small and midsize businesses are using cloud services and the most significant opportunities for service providers in this space. Big Spenders The 2015 U.S. cloud services market for SMBs encompasses more than 7 million SMBs that spend on… Read more

  • Shadow IT Cloud Apps Put Enterprises at Risk

    Shadow IT Cloud Apps Put Enterprises at Risk

    Gina Roos

    Categories:

    Cloud security risk High Adoption The average global enterprise uses more than 1,100 cloud apps. This translates into more than 1,245 cloud apps at a North American enterprise, vs. 981 applications at a European company. Underestimating ‘Shadow IT’ On average, 86% of cloud apps used by enterprises are unsanctioned shadow IT. In North America, the… Read more

  • Enterprise Mobility Comes of Age Amid Challenges

    Enterprise Mobility Comes of Age Amid Challenges

    Michael Vizard

    Categories:

    Enterprise mobility Microsoft Dominates Collaboration Space Microsoft Office 365, SharePoint and Lync are the most widely used collaboration applications. Google Drive is the only non-Microsoft app cited that is anywhere near as high. Mobile Collaboration Usage File sharing, updating files, managing tasks/projects and instant messaging are the most common mobile collaboration activities. But, on average,… Read more

  • What Salesforce’s Growing Reach Could Mean to Channel

    Michael Vizard

    Categories: , ,

    Salesforce.com has always had a somewhat limited relationship with the channel. It sells the vast majority of its software-as-a-service (SaaS) applications direct, but it has also come to realize it needs the channel to reach a market that continues to grow alongside its ambitions. After initially focusing primarily on CRM software, Salesforce.com has extended its… Read more

  • Mobile Market Shifts Toward Android, but Apple Still Dominates

    Mobile Market Shifts Toward Android, but Apple Still Dominates

    Michael Vizard

    Categories:

    Tablet applications Demand Grows for Mobile Apps in the Enterprise Demand for mobile app expertise continues unabated. Overall, enterprise application activations increased 20% quarter over quarter. Application Activations on Tablets App activations got a big boost from Microsoft Office. Document editing, document access and custom apps are the top three apps. Application Activations on Smartphones… Read more

  • Systems Integrators Can Make Connected Enterprises a Reality

    Systems Integrators Can Make Connected Enterprises a Reality

    Channel Insider Staff

    Categories: ,

    By Giovanni Spiteri It’s no secret that companies need to integrate systems to fully take advantage of the proliferation of customer data across the enterprise—including data from CRM, ERP, marketing automation and more. Unfortunately, according to Scribe’s annual State of Data Integration study, to date, only 16 percent of businesses report full integration between customer-facing… Read more