Recent Articles
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Intel’s ‘Lynnfield` Processor Ripe for Channel
Intel has released more affordable versions of its Nehalem microarchitecture chips. Formerly codenamed “Lynnfield,” the new offerings consist of Intel Core i5 processor family, two new Intel Core i7 processors and the Intel Xeon processor 3400 series. They are significantly cheaper than last year’s initial Nehalem chips, the Core i7 900-series, and offer strong price/performance…
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MSPs ID Lack of Network Visibility as Top Problem
Is the latest cat video that’s gone viral on YouTube clogging your customer’s network? Got more than a few employees listening to their own private radio stations on Pandora? A new survey of managed service providers reveals that more than half of them spend 13 percent of their time troubleshooting sluggish networks—sluggishness that can be…
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TekLinks Transitions Customers to the Cloud
Managed services has been one of the bright spots for solution providers in the down economy, primarily because the model makes sense for cost-conscious customers. By ceding control of their day-to-day IT operations to an outside provider, customers purge costs from their business, operate with predictable monthly pricing and gain back time formerly spent on…
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Tech Support and Customer Service: High-Touch or Phone Tree?
Calling into a lot of tech support lines these days is at best a chore and at worst a headache-inducing and time-consuming exercise in futility and frustration. Maybe you have an easy problem that can get solved right away by the level-one engineer who answers the phone. But more likely you will go through a…
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Snow Leopard Takes Security Shine Off Apple
I’ll be the first to admit that I enjoy “Mac vs. PC” television commercials; they are pure entertainment genius. When I saw them pull in the strapping Patrick Warburton – aka Joe from Family Guy and Puddy from Seinfeld – I started roaring with laughter. Where John Hodgman is emblematic of the PC geek, the…