Recent Articles
-
TekLinks Transitions Customers to the Cloud
Managed services has been one of the bright spots for solution providers in the down economy, primarily because the model makes sense for cost-conscious customers. By ceding control of their day-to-day IT operations to an outside provider, customers purge costs from their business, operate with predictable monthly pricing and gain back time formerly spent on…
-
Tech Support and Customer Service: High-Touch or Phone Tree?
Calling into a lot of tech support lines these days is at best a chore and at worst a headache-inducing and time-consuming exercise in futility and frustration. Maybe you have an easy problem that can get solved right away by the level-one engineer who answers the phone. But more likely you will go through a…
-
Snow Leopard Takes Security Shine Off Apple
I’ll be the first to admit that I enjoy “Mac vs. PC” television commercials; they are pure entertainment genius. When I saw them pull in the strapping Patrick Warburton – aka Joe from Family Guy and Puddy from Seinfeld – I started roaring with laughter. Where John Hodgman is emblematic of the PC geek, the…
-
Courts Say Microsoft Can Continue to Sell Word
SEATTLE (Reuters) – The U.S. Court of Appeals has granted Microsoft Corp’s request to stay an injunction imposed by a federal court that would have halted sales of some versions of its popular Word application. In an order issued on Thursday, the U.S. Court of Appeals for the Federal Circuit said Microsoft had met requirements…
-
VMworld Marked by Partnership Announcements
There’s been some controversy about the legitimacy of the desktop virtualization market, and even VMware CEO and president Paul Maritz said it’s more a journey than a destination. The company has more than a million desktops virtualized across 7,000 customers, but with more than 500 million desktops globally, that’s just a drop in the bucket.…