Recent Articles
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SMBs Don’t Care About ITIL: Survey
A global survey of almost 850 IT professionals on service desk trends reveals that 71 percent of small to midsize businesses do not consider the Information Technology Infrastructure Library (ITIL) as a factor during the purchase of their service desk tool, even though half indicated having adopted ITIL in some form. An overwhelming majority, 92…
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Avaya Plans $1 Billion IPO
Avaya officials have filed the necessary papers for a $1 billion IPO following two days of speculation. The Wall Street Journal had reported June 7 that Avaya, a networking and communications technology vendor, was preparing to go public again, taking advantage of a newly energized IPO market buoyed by the likes of LinkedIn and Groupon.…
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Cisco, Polycom Telepresence Get Vidyo Challenger
Vidyo, best known for software that lets users collaborate visually over their desktops, is now taking on the likes of Cisco Systems and Polycom with a telepresence offering that officials say will provide better quality across more screens and at a fraction of the price. With VidyoPanorama, company officials are looking to bridge the gap…
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Businesses Face Rising Challenges to Keep Data Secure: Report
A report from Check Point Software and the Ponemon Institute, a privacy and information management research firm, revealed that 77 percent of organizations surveyed have experienced data loss in the last year. Key findings from the report, Understanding Security Complexity in 21st Century IT Environments, showed respondents cited customer information (52 percent) as the most…