Recent Articles
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Cloud Computing Dreams Crash into Reality
The promised benefits of cloud computing may be huge from easy collaboration to big cost savings, but relying on the cloud for computing presents its own set of problems. That’s according to partners, customers and experts at a Cisco Live roundtable which shattered a few myths and highlighted some key problems that need to be…
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Half of Notebooks to Get Quad-Core Chips in 2015
Quad-core processors, which are fairly commonplace in desktop PCs, will be in almost half of all notebooks sold within the next four years, according to market research firm IHS iSuppli. In a report July 12, IHS iSuppli analysts said that by 2015, 49 percent of all notebooks will ship with quad-core processors. That will be…
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Amazon Android Tablet Coming in October
Amazon plans on releasing an Android-powered tablet in October, according to unnamed sources speaking to The Wall Street Journal. If proven accurate, that would fulfill longstanding rumors about the online retailer s plans to produce such a device. As noted in the WSJ s July 13 report, the tablet will have a nine-inch screen but…
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How to Use Phone Surveys to Improve Customer Satisfaction
By John Hlavac Are you caught by surprise at customer hot-buttons or find yourself behind the curve when it comes to accurately validating your company’s performance on customer satisfaction? Telephone surveys of customers can help you take proactive customer contact to a new level while simultaneously obtaining important strategic and tactical customer information. In my…
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Fonality Partner Plus Program Offers Hosted, Hybrid-Hosted Platforms
Business communications company Fonality announced its Partner Plus Program, designed to provide partners with more flexibility and tools necessary to drive voice over IP, unified communications and contact center sales among the small and midsize business market. A tiered designation structure was created to ensure partners are well-equipped to meet their customers’ needs with a…
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Businesses to Spend $32 Billion on Mobility Solutions in 2011
According to IT research firm Techaisle’s multi-country primary research study on small to medium-size business (SMB) mobility adoption and trends shows that U.S. SMBs are likely to spend $32 billion on mobility solutions in 2011. Overall, 81 percent of SMBs are either currently implementing or planning to implement some type of mobility solution ranging from…