Recent Articles
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PlumChoice Offers SafeLink Anti-Theft Service for Laptops
PlumChoice, a specialist in the delivery of remote technical services in the Service 2.0 model, announced the launch of its SafeLink Anti-Theft service that protects the data stored on a notebook against theft or breach if it gets lost or stolen. The software-based system resides on the machine and communicates with the SafeLink server platform.…
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HP Intros LaserJet Pro 100 Compact Color Laser Printer
Technology giant Hewlett-Packard announced the launch of the LaserJet Pro 100 color MFP M175nw, the company s most compact multifunction color laser printer. Priced at $349 and aimed at small and midsize businesses, the printer offers energy savings from built-in features such as HP Auto-Off, Instant-on Technology, and both Ethernet and wireless connectivity. In addition,…
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Bally Total Fitness Shapes Up its CRM
When Bally Total Fitness began a company-wide overhaul to streamline operations, the company decided it also needed to focus on the experiences of its fitness-club membership, including how members were able to communicate with its service centers. As a result of the CEO’s visit to one of Bally’s call centers, where he saw firsthand the…
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Oracle Releases Virtual Desktop Infrastructure 3.3
Continuing to enhance its desktop virtualization portfolio, Oracle announced Virtual Desktop Infrastructure 3.3, which features an enhanced administration portal with role-based access control, introduces Oracle Linux as a supported host platform and delivers increased performance. Virtual Desktop Infrastructure is designed for managing and accessing virtualized desktops hosted in the data center. Through centralizing the hosting…
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Compuware Acquires DynaTrace Software for $256 Million
Compuware has acquired DynaTrace software, expanding the company’s linecard of application performance management solutions. Compuware paid $256 million in cash for the privately-held company in a deal that closed on July 1. “Organizations today depend on the rapid development and delivery of high-performing applications to drive revenues, customer satisfaction and brand,” said Compuware Chief Executive…
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Cloud Computing: An Impending RMM Challenge for MSPs
Everything in IT continues to get more complicated, and with the proliferation of public and private cloud environments and services, the complexity is only increasing. These complications are even finding their way into the basics of managed services provided by MSPs. Remote monitoring and management (RMM) is increasing in complexity for MSPs because of the…