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  • Roaming Bedevils Wi-Fi Value-Add Services

    San Jose, CA–The future of value-add services in the Wi-Fi space can be summed up in one word: Roaming. Without roaming agreements to simplify the billing and log-on procedures that now complicate the use of Wi-Fi hotspots, user adoption cannot achieve the kind of critical mass needed to make Wi-Fi value-added services truly profitable. That…

  • Linux vs. Windows: The Proverbial Truth for Solution Providers

    An old Chinese proverb states, “A sly rabbit will have three openings to its den.” The annotation – to succeed, you must have several alternatives. This is particularly true for one of the IT’s industry’s most-heated and long-standing debates: Linux vs. Windows. As solution providers, we’ve heard both sides of the debate. Windows is resident…

  • A Week of Shake-Ups in the Channel

    It’s been a week of shake-ups at tech companies. Michael Sinneck, lured to Microsoft from IBM Global Services in January 2002, is returning to the East Coast for “personal reasons.” Replacing him as vice president of worldwide services will be Rick Devenuti, who is also worldwide CIO and will assume internal IT responsibilities. Sinneck is…

  • Contract Watch: Eye on Europe

    If you have global ambitions, it’s time to act on them. A mounting pile of anecdotal evidence suggests that the IT recovery is spreading from the U.S. to foreign shores. For the first time in 27 months, server sales in Western Europe are on the upswing. Year-over-year server revenue was $2.9 billion in 3Q 2003,…

  • Blended Threats: New Recipes for IT Disaster

    As the volume of e-mail skyrockets, so do the horrific system dangers posed by so-called blended threats. These hazards, such as Code Red and Nimda, combine hacking, computer worms, denial-of-service attacks, and at times Web site defacements into a single, sophisticated assault. Likely to become the norm, it’s crucial for businesses and consumers to implement…

  • Lucent Goes Indirect With Reseller Program

    After a few years of inconsistent service, many Lucent Technologies Inc. customers are discovering that if they want Lucent expertise, they shouldn’t look to Lucent—not directly, that is. “Service started breaking down here in the last couple of years,” said Dennis Eby, a transmission engineer for Matanuska Telephone Association, a Competitive Local Exchange Carrier in…