Recent Articles
-
Microsoft Adds More Vertical Infrastructure to Its SMB Product Family
Microsoft announced Tuesday morning that it has purchased accounting products from reseller partner Encore Business Solutions and is adding them to its Microsoft Business Solutions (MBS) stable. The terms of the deal were not disclosed. Microsoft purchased Encore’s non-profit accounting software, as well as its inter-company payables management and requisition modules. MBS already resells these…
-
Needs Assessments Pay Off
Here’s a common story: Mr. Customer Service Manager knows his people aren’t performing at the level they should be. It’s been going on for months and while he knows the problem exists, he can’t find the cause and therefore can’t define a solution. He feels like a person who has an illness, knows what the…
-
Analytics Surges to the Fore
The Web personalization craze may have come and gone, but the needs of enterprises to better serve and wring more revenues from customers have never gone away. Two developers are rolling out analytical software to help enterprises craft tailored marketing offers while limiting integration legwork. Black Pearl Inc. will announce this week its B4 suite,…
-
Ex-Siebel Exec to Lead PeopleSoft CRM
PeopleSoft last week announced that George Ahn, an ex-marketing executive at rival Siebel Systems, was named group vice president and general manager of its CRM business. Ahn replaces Joe Davis, who left PeopleSoft last month to be president and CEO of Coremetrics. Ahn comes to PeopleSoft from TIBCO Software, where he had been executive vice…
-
CA Names Interim CEO
Computer Associates International Inc. made it official this morning, naming independent board member Kenneth Cron to the interim CEO spot vacated late last week by the demotion of former CEO and Chairman Sanjay Kumar. The move is part of a mini-shake-up in the midst of scandal-driven turmoil that has roiled the Islandia, N.Y., software maker…
-
CA Resellers Weigh Impact of CEO Ousting
Many Computer Associates resellers, while praising the quality of products released during the four-year tenure of Sanjay Kumar as CEO, nevertheless say they believe the channel could benefit under a new watch. Alan Dubla, president of Phoenix-based ADT Computer Solutions, is one reseller who said he hopes that CA’s next CEO will be more oriented…
