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  • Guess CIO Buries Weak Search Engine

    Even CIOs at billion-dollar retailers have to put their jeans on one upgrade at a time. But Guess CIO Michael Relich found himself in an especially difficult position when Web analytics told him that 60 percent of his e-commerce site’s search results were delivering “not found” responses to prospects. Guess’ site search was a legacy…

  • Bandwidth.com Enlists Channel Partners in VOIP Push

    As voice over IP technology goes mainstream, replacing analog voice communications, the CEO of Bandwidth.com sees a role for VARs and integrators in getting the technology into small and midsize accounts. That is why Bandwidth.com, a 7-year-old provider of VOIP services based in Cary, N.C., is planning to step up its channel recruiting efforts for…

  • HP to VARs: Quit Selling Printers and Start Selling Printing

    Hewlett-Packard, the world’s leading printer manufacturer, wants to leave the printer business. The vendor that dominates the market, with a 45 percent share, wants to move itself and its VARs from selling printers to selling printing—pay-per-click, managed print services and document management solutions—that captures more customer wallet and speaks to the ways businesses use printing,…

  • Novell Changes Leadership, Sticks to Linux Course

    Novell announced June 22 that its board of directors has fired CEO Jack Messman and Chief Financial Officer Joseph Tibbetts Jr. In Messman’s place, the board appointed Ronald Hovsepian, who had been president and chief operating officer since October 2005. Messman, who had presided over Novell since 2001 when Novell acquired his Cambridge Technology Partners…

  • HP’s Channel Services Business Outpaces Direct Sales

    Hewlett-Packard is growing its services business through the channel four times faster than direct sales, one HP executive said. Channel partners selling services such as individual product Care Pack Services, more comprehensive Maintenance Contracts and Managed Services now account for 40 percent of new business for the HP’s Technology Solutions Group, which owns the vendor’s…

  • FCC Adds VOIP to Universal Service Fund

    The U.S. Federal Communications Commission on June 21 approved two changes in Universal Service Fund charges for carriers. The first was to change the “Safe Harbor” percentage for wireless carriers from 28.5 percent to 37.1 percent. The second was to require VOIP (voice over IP) carriers to contribute to the USF with a “Safe Harbor”…

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