Recent Articles
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NetApp Teams with Texas Memory Systems on Flash
Network Appliance has partnered with Texas Memory Systems to certify interoperability between its V-series open storage controller and TMS’ RamSan-500 solid-state disk, allowing solution providers to boost customers’ storage performance and simplify data management. "IT departments are under unprecedented pressure to boost performance and leverage their existing storage architecture," says Woody Hutsell, executive vice president…
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Managed Service Providers Find Strength in Numbers
When managed services started gaining momentum following the Y2K rush and dot-com bubble burst, solution providers that ventured into this new way of doing business were largely on their own. The pioneers met with different levels of success, and inevitably there were some false starts. Support was scarce and the vendors that had developed the…
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Cracking Open the Antivirus Market
Upon arriving last week in Puerto Rico, Kaspersky Lab CEO Eugene Kaspersky was picked up by a limo for the hour-long drive to the El Conquistador resort for his second Americas Partner Conference. At one point during the trip, his driver looked in the rearview mirror and asked, “Did you know there’s an antivirus company…
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Superior Tech Support Now
Five years or so ago at a different publication, I oversaw what was a very unusual test of anti-virus products. Rather than running a set of applications through the paces to see how many malware samples they could detect, our test was designed to evaluate the level and quality of tech support. We went to…
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Tech Data Rolls Out New Technology Financing Options
Technology distributor Tech Data is rolling out 60-day financing for technology resellers and several technology leasing options for resellers to offer to their end customers in an effort to help resellers close deals, even as IT budgets are frozen and financing becomes scarcer. In such an environment, offering end-user companies a credit option can help…
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Novell Moves to Improve Partner Profitability
Looking to become a more channel-friendly company, Novell is instituting a set of broad-based changes to its channel program designed to fix channel partners’ primary complaints with—profitability and the complexity of working with Novell, among others. To accomplish this, Novell is ripping out its entire pricing model, which used to include four different price lists,…