Making Sense of IT Perceptions and Realities

IT strategy

1 - Making Sense of IT Perceptions and RealitiesMaking Sense of IT Perceptions and Realities

Solution providers should not only be aware of what customers perceive as their IT challenges but also understand what their actual operations issues are.

2 - Major Business ChallengesMajor Business Challenges

Top challenges included standardizing and streamlining business processes (34%), too many manual processes (33%) and keeping up with demand for app development (31%).

3 - Most Important Changes NeededMost Important Changes Needed

Among the most important changes needed were streamlining operational processes (56%), followed by increasing standardization (38%), moving away from legacy systems (37%) and changing operational skills/roles (35%).

4 - The Failure to CommunicateThe Failure to Communicate

70% of IT decision-makers feel the ability to link IT investments to key business outcomes is critical/very important. When making IT decisions, a full 68% said business goals take a higher priority over IT operational goals. But 47% believe their organizations are doing an excellent or very good job of communicating and demonstrating the impact of IT investments.

5 - Factors Affecting IT StrategyFactors Affecting IT Strategy

What affects IT strategy? Nearly two-thirds (65%) cited heightened risk of security breaches, followed by stricter compliance/regulatory mandates (43%), greater end-user expectations (41%) and smaller IT budgets (39%).

6 - Major IT Investment ConsiderationsMajor IT Investment Considerations

70% cited security—followed by improving customer experience (59%), managing costs (59%) and boosting operational efficiency (52%)—as key IT investment considerations.

7 - Importance of IT Security Today vs. Two Years AgoImportance of IT Security Today vs. Two Years Ago

Three-quarters (75%) said improving IT security is more important today compared with two years ago. Meanwhile, 51% cited managing costs, 49% the need to mitigate risks and 49% improving customer experience as being more important.

8 - Top Strategic InitiativesTop Strategic Initiatives

Among the leading initiatives, Agile development and process automation tied, at 22%—followed by migration to IT as a service (21%), converged data center infrastructure (20%) and cloud/virtualization management (18%).

9 - Perceived Greatest Amount of IT DifficultyPerceived Greatest Amount of IT Difficulty

Perception of IT difficulty can be daunting. Security tops the list, at 44%, followed by IT governance and compliance management, at 29%.

10 - Greatest Actual Amount of IT DifficultyGreatest Actual Amount of IT Difficulty

Regarding actual difficulty, process automation tops the list, at 49%, followed by application performance management, at 37%.

11 - Most Difficult Parts of an IT ProjectMost Difficult Parts of an IT Project

Planning, at 41%, was cited as the most difficult stage; following that were build (36%), test (32%) and run (25%).

Michael Vizard
Michael Vizard is a seasoned IT journalist, with nearly 30 years of experience writing and editing about enterprise IT issues. He is a contributor to publications including Programmableweb, IT Business Edge, CIOinsight, Channel Insider and UBM Tech. He formerly was editorial director for Ziff-Davis Enterprise, where he launched the company’s custom content division, and has also served as editor in chief for CRN and InfoWorld. He also has held editorial positions at PC Week, Computerworld and Digital Review.

RELATED ARTICLES

Must Read