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Cloud UC

1 - Get Ready for the Shift to Cloud UCGet Ready for the Shift to Cloud UC

Cloud unified communications market share is expected to increase by a factor of six in the next five years, according to a new survey by BroadSoft.

2 - Market PenetrationMarket Penetration

Respondents believe cloud unified communications (UCaaS/hosted PBX) market share for new lines shipped will increase nearly sixfold to 41% over the next five years, up from 7% today.

3 - SMBs Take to the CloudSMBs Take to the Cloud

SMBs (less than 100 employees) expect the UCaaS/hosted PBX market share to reach 48% by 2020, up from 10% today, and midmarket companies (100 to 999 employees) expect hosted cloud to account for 37% market share, up from 5% today.

4 - Attracting the Big GuysAttracting the Big Guys

Large enterprises (1,000-plus employees) predict that UCaaS/hosted PBX market share will reach 20% by 2020, up from 6% today.

5 - Cutting the CordCutting the Cord

42% of respondents expect that more than half of UC interactions for businesses of all sizes will occur via mobile devices by 2020, while one-third of small businesses will use mobile-only UCaaS/hosted PBX solutions.

6 - Email DisrupterEmail Disrupter

82% of respondents expect over-the-top (OTT) integrated messaging and collaboration apps to impact the business email market, while only 18% believe email will remain the primary business-messaging tool.

7 - Changing the SellChanging the Sell

90% of respondents lead their sales opportunities with UCaaS/hosted PBX solutions.

8 - Bullish on the CloudBullish on the Cloud

50% of respondents expect cloud vendors to attain one of the top five market positions by 2020, and 29% said two out of the five will be cloud vendors.

9 - Perceived ThreatsPerceived Threats

Only 5% of service providers see premise-based, IP-PBX solutions as competition, while 46% see cloud VOIP/UCaaS solutions as their biggest threats.