Recent Articles
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Finding the MSP Path to Achieving Customer Control
Excelling at anything, especially when it comes to IT, is often a matter of discipline. Without a consistent, structured approach to managing IT costs inevitably rise. Worse yet, it becomes next to impossible to automate the delivery of IT services across multiple customers. And as every managed service provider (MSP) should know by now, custom…
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New Accounting Rules May Limit Usage of Hosting and Public Cloud Services
One of the major customer benefits associated with moving application workloads to either a public cloud or managed hosting environment is that it turns IT into an operating expense that makes their balance sheets look a lot better to investors. But over the next couple of years there are new accounting rules that may soon…
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Predictive Analytics Gets Critical for MSPs
Managing IT has become more complex than ever. In the interest of giving customers access to a more flexible IT environment, managed service providers of all sizes have embraced technologies such as virtualization. But the challenge this creates is that there is a direct correlation between providing increased flexibility and the cost of the complexity required to…
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Finding Myself My Own New Adventure
So this is my last column with Channel Insider. After selling my MSP, I’ve taken a new role as the Director of Partner Community with Level Platforms, and the leap to the vendor side of the channel changes things for me. In my last article, I talked a bit about the solution provider itself, and…
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Level Platforms Offers Mobile Device Management for MSPs
Remote monitoring and management (RMM) solutions provider Level Platforms, which markets its products toward managed service providers, introduced Mobile Device Management (MDM) as a new feature in the imminent release of Managed Workplace 2012. With MDM, service providers can manage and monitor the exploding number of smartphones and tablets now being deployed in end-customer networks.…