Recent Articles
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Chaos Characterizes IT Operations Management
IT First Hears About an Issue From Users One in five companies reports that end users are the first ones to discover half or more of all IT problems.
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Managed Services: Top Vertical Markets for 2009
Managed Services: Top Vertical Markets for 2009 Managed services promises to be a cost-saving alternative to on-premise hardware and software solutions. According to a CompTIA survey, managed services demand will increase significantly in these five industrial sectors. Managed Services: Top Vertical Markets for 2009 Managed services promises to be a cost-saving alternative to on-premise hardware…
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Channel Starts to Get Comfortable in the Cloud
As it becomes more apparent that cloud service providers are increasingly going to rely on channel partners to take their service to market, the channel as a whole is getting more comfortable with the entire concept. According to Jason Bystrak, sales director for the North American Services Division at Ingram Micro, solution providers attending the…
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Backup and Recovery in the Cloud Equals Change
Now is a time of great change when it comes to backup and recovery. For more years than anyone cares to remember IT organizations mostly dependent on traditional tape backup software, even when using disk-based backup systems. But with the advent of cloud computing things have become a little more complicated. Because of network bandwidth…
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IT Services Revenue at Heart of Most Channel Conflict
By and measure the delivery of services is by far and away the single most profitable segment of a solution provider’s business. The question then becomes what vendors and technologies drive the most amount of high-margin services revenue on behalf of the solution provider. According to Rob Sturgeon, chief delivery officer for ServiceSource, a provider…
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Putting a Channel Face on the Cloud
There’s a lot of contention these days not so much over whether customers should embrace cloud computing as much as what’s the right path to get there. This debate has some significant implications of solution providers that are being asked to represent various cloud computing service providers, especially in the enterprise. One knock that cloud…
